[RE-wrenches] outback power wrench support?

[toddcory at finestplanet.com]

wrenches,
 
i recently installed a grid-tie with battery backup system. the fm 80 was defective out of the box, so i called outback for a replacement. i got a refurbished unit which when installed resolved the problem. the customer was not happy about paying for a new unit and getting a used one.
 
when contacting outback about why a new (defective) charge controller was replaced with a refurbished one and how can i be compensated for basically doing outback's product quality control i was told:
 
"OutBack Power Technologies does not offer compensation for warranty work."
 
question: is this the new norm at outback? if so... this is a sad day for me.
 
todd


Sent from Finest Planet WebMail.
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