[RE-wrenches] Enphase Recall?

[R. Walters]

No offense Peter, but Enphase's growing pains are nothing new to the  
PV industry. We've watched almost every supplier struggle to keep up,  
have shortages, booboos, require free BETA testing of their "not  
quite ready for prime time" products, etc. If manus can't comment  
without fear on this list, we will be in the dark more: Not good.

R. Walters
Solarray.com
NABCEP # 04170442	



On Jun 19, 2009, at 11:47 AM, Allan Sindelar wrote:

> Is anyone as bothered about this as I am?
>
> Well, I’m not.
>
>
>
> The Wrenches list has always had space and encouragement for a  
> single technical representative from a manufacturer. That’s a major  
> asset in principle on the list. So far, Marv has kept to the limits  
> of the role of such a rep. It seemed to me that Marv’s explanations  
> were as clear and direct as could be.
>
>
>
> That’s my $.02.3. Certainly there’s room for other opinions that  
> differ from mine, Peter. Besides, I’m an off-grid man.
>
>
>
> Allan Sindelar
>
> Allan at positiveenergysolar.com
>
> NABCEP Certified Photovoltaic Installer
>
> EE98J Journeyman Electrician
>
> Positive Energy, Inc.
>
> 3201 Calle Marie
>
> Santa Fe, New Mexico 87507
>
> 505 424-1112
>
> www.positiveenergysolar.com
>
> From: re-wrenches-bounces at lists.re-wrenches.org [mailto:re-wrenches- 
> bounces at lists.re-wrenches.org] On Behalf Of Peter Parrish
>
>
> Mr. Welch et al,
>
>
>
> I am personally embarrassed by this thread. First, it is at its  
> best rumor mongering. Don’t get me wrong, a little mongering often  
> is the first step in teasing out the truth. So, we need to quickly  
> move from mongering to the facts.
>
>
>
> What really bothers me is Marv’s participation. Marv works for  
> EnPhase and therefore is biased. Is he otherwise qualified to be on  
> this list?
>
>
>
> Let me parse one of his statements (see below). Remember, we are  
> talking about a possible “recall”. Marv uses his post to prattle on  
> about:
>
>
>
> “Demand has far exceeded our expectations.  This has led to  
> challenges with product availability which may have resulted in  
> misinformation in the field.”
>
>
>
> The first sentence is a bit of well crafted propaganda. The first  
> problem EnPhase had is that they discontinued one product, without  
> sufficient notice to their supply chain. This resulted in  
> unfulfilled orders, sore distributors, aggravated installers and  
> irate customers. As to “expectations” we can only guess whether the  
> statement is factual, as we are not privy to EnPhase’s expectations.
>
>
>
> The second statement about [demand exceeding expectations leading  
> to] “challenges with product availability” is also misleading. Lack  
> of [new] product availability was a consequence to a problematic  
> transition to a contract manufacturer. So Enphase could not longer  
> deliver the old product and was not able to deliver the new product  
> either. Under the circumstances, they couldn’t fulfill a single order.
>
>
>
> Finally, if Marv is talking about a “recall” being “misinformation  
> in the field”, he may be correct in so stating. But that’s about it.
>
>
>
> I honestly don’t know if we can filter marketing (i.e. propaganda)  
> statements from manufacturer representatives, Michael Welch’s job  
> is tough enough. So if Marv and others are qualified to post self- 
> serving statements about their Company’s products, maybe all we can  
> do is to comment on them when we read them.
>
>
>
> Is anyone as bothered about this as I am?
>
>
>
> - Peter
>
>
>
>
>
> <image001.gif>Peter T. Parrish, Ph.D., President
> California Solar Engineering, Inc.
> 820 Cynthia Ave., Los Angeles, CA 90065
> CA Lic. 854779, NABCEP Cert. 031806-26
> peter.parrish at calsolareng.com
> Ph 323-258-8883, Mobile 323-839-6108, Fax 323-258-8885
>
>
> <image001.gif>
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