[RE-wrenches] Enphase Recall?

Fri Jun 19 10:35:26 PDT 2009

Mr. Welch et al,

I am personally embarrassed by this thread. First, it is at its best rumor
mongering. Don't get me wrong, a little mongering often is the first step in
teasing out the truth. So, we need to quickly move from mongering to the
facts.

What really bothers me is Marv's participation. Marv works for EnPhase and
therefore is biased. Is he otherwise qualified to be on this list?

Let me parse one of his statements (see below). Remember, we are talking
about a possible "recall". Marv uses his post to prattle on about:

"Demand has far exceeded our expectations.  This has led to challenges with
product availability which may have resulted in misinformation in the
field." 

The first sentence is a bit of well crafted propaganda. The first problem
EnPhase had is that they discontinued one product, without sufficient notice
to their supply chain. This resulted in unfulfilled orders, sore
distributors, aggravated installers and irate customers. As to
"expectations" we can only guess whether the statement is factual, as we are
not privy to EnPhase's expectations.

The second statement about [demand exceeding expectations leading to]
"challenges with product availability" is also misleading. Lack of [new]
product availability was a consequence to a problematic transition to a
contract manufacturer. So Enphase could not longer deliver the old product
and was not able to deliver the new product either. Under the circumstances,
they couldn't fulfill a single order.

Finally, if Marv is talking about a "recall" being "misinformation in the
field", he may be correct in so stating. But that's about it.

I honestly don't know if we can filter marketing (i.e. propaganda)
statements from manufacturer representatives, Michael Welch's job is tough
enough. So if Marv and others are qualified to post self-serving statements
about their Company's products, maybe all we can do is to comment on them
when we read them.

Is anyone as bothered about this as I am?

- Peter

Peter T. Parrish, Ph.D., President
California Solar Engineering, Inc.
820 Cynthia Ave., Los Angeles, CA 90065
CA Lic. 854779, NABCEP Cert. 031806-26
peter.parrish at calsolareng.com  
Ph 323-258-8883, Mobile 323-839-6108, Fax 323-258-8885

  _____  

From: re-wrenches-bounces at lists.re-wrenches.org
[mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of August Goers
Sent: Friday, June 19, 2009 7:49 AM
To: 'RE-wrenches'
Subject: Re: [RE-wrenches] Enphase Recall?

Marv,

Thanks for giving a definitive answer. -August

August Goers

Luminalt Energy Corporation

O:  415.564.7652

M:  415.559.1525

F:   650.244.9167

www.luminalt.com <http://www.luminalt.com/> 

august at luminalt.com

  _____  

From: re-wrenches-bounces at lists.re-wrenches.org
[mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Marv Dargatz
Sent: Thursday, June 18, 2009 9:32 AM
To: RE-wrenches
Subject: Re: [RE-wrenches] Enphase Recall?

Wrenches,

There is NO RECALL of any Enphase products.  There has NEVER been a recall
of any Enphase product.

Demand has far exceeded our expectations.  This has led to challenges with
product availability which may have resulted in misinformation in the field.

Ramping up production is our number one priority.  However, we refuse to
compromise product quality. We insist that all products delivered continue
to meet our stringent quality standards.

We really appreciate your support and continued understanding as we work
through these temporary supply issues.

See Ya!

Marv
Enphase Energy
707 763-4784 x7016

August Goers wrote: 

Hi Wrenches,

I was at an inspection yesterday and the inspector asked me if we were
installing Enphase inverters. I told him that we have not to date - we're
waiting for a couple of years of solid performance history.

Anyway, he mentioned that he had heard that a batch of already installed
Enphase inverters was being recalled. I certainly don't want to start rumors
but I thought I'd see if any of you have more information in this case. I
have no idea if what he said is true or not.

Best,

August

_______________________________________________
List sponsored by Home Power magazine

List Address: RE-wrenches at lists.re-wrenches.org

Options & settings:
http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org

List-Archive:
http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org

List rules & etiquette:
www.re-wrenches.org/etiquette.htm

Check out participant bios:
www.members.re-wrenches.org

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20090619/f44ae71f/attachment-0003.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image003.gif
Type: image/gif
Size: 4274 bytes
Desc: not available
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20090619/f44ae71f/attachment-0006.gif>