[RE-wrenches] dpw top of pole mount pipe problems

[Allan Sindelar]

Ryan,
You have answered your own questions.
 
1) "he has been a very high maintenance customer". Been there, done that,
even fired a few HMCs over the years.
2) "i can waive the labor cost and tell him to find someone else at this
point". Do it.
 
One more suggestion: You have received a consistent and clear set of
Wrenches responses to your inquiry. Copy and paste all of them into a single
memo to your customer, editing to keep only the names and towns of the
respondents. Then it's not just you arbitrarily deciding not to take on this
job. A national team of solar installation professionals is backing up your
decision. He'll get the message.
 
I have done this several times over the years. I sometimes purposely phrase
my questions to the list knowing that I may collate the responses and give
them to the client.
 
Allan at Positive Energy
 
-----Original Message-----


Wrenches i have a customer that wanted to install a dpw top of pole mount
for 18 sharp 180 watt panels. he installed his own pipe and even after
several reminders by me and a signed contract stating shcedule 80 8 inch
steel pipe he installed a 8 inch cast iron water main.
 
My dilemma is this he claims to wave my liability in this install but he has
been a very high maintnence customer and seems to forget everything we talk
about or he signs. so would you go ahead with the install or is the cast
iron going to shear off and the rack fall over?
 
financially i have met my obligations with the customer i can wave the labor
cost and tell him to find someone else at this point if need be i dont want
to be liable for spilling 18 panels on the ground and my insurance wouldnt
cover it as we went against dpw's recomendations
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