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<DIV><SPAN class=984433220-02022009>Ryan,</SPAN></DIV>
<DIV><SPAN class=984433220-02022009>You have answered your own
questions.</SPAN></DIV>
<DIV><SPAN class=984433220-02022009></SPAN> </DIV>
<DIV><SPAN class=984433220-02022009>1) "he has been a very high maintenance
customer". Been there, done that, even fired a few HMCs over the
years.</SPAN></DIV>
<DIV><SPAN class=984433220-02022009>2) "i can waive the labor cost and tell him
to find someone else at this point". Do it.</SPAN></DIV>
<DIV><SPAN class=984433220-02022009></SPAN> </DIV>
<DIV><SPAN class=984433220-02022009>One more suggestion: You have received a
consistent and clear set of Wrenches responses to your inquiry. Copy and paste
all of them into a single memo to your customer, editing to keep only the
names and towns of the respondents. Then it's not just you arbitrarily deciding
not to take on this job. A national team of solar installation professionals is
backing up your decision. He'll get the message.</SPAN></DIV>
<DIV><SPAN class=984433220-02022009></SPAN> </DIV>
<DIV><SPAN class=984433220-02022009>I have done this several times over the
years. I sometimes purposely phrase my questions to the list knowing that I
may collate the responses and give them to the client.</SPAN></DIV>
<DIV><SPAN class=984433220-02022009></SPAN> </DIV>
<DIV><SPAN class=984433220-02022009>Allan at Positive Energy</SPAN></DIV>
<DIV><SPAN class=984433220-02022009></SPAN> </DIV>
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><BR></FONT></DIV>
<DIV><FONT face=Arial size=2>
<DIV><FONT face=Arial size=2>Wrenches i have a customer that wanted to install a
dpw top of pole mount for 18 sharp 180 watt panels. he installed his own pipe
and even after several reminders by me and a signed contract stating shcedule 80
8 inch steel pipe he installed a 8 inch cast iron water main.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>My dilemma is this he claims to wave my liability
in this install but he has been a very high maintnence customer and seems to
forget everything we talk about or he signs. so would you go ahead with the
install or is the cast iron going to shear off and the rack fall
over?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>financially i have met my obligations with the
customer i can wave the labor cost and tell him to find someone else at this
point if need be i dont want to be liable for spilling 18 panels on the ground
and my insurance wouldnt cover it as we went against dpw's
recomendations</FONT></DIV></FONT></DIV></BODY></HTML>