[RE-wrenches] mate issues AND MORE ISSUES

[Matt Tritt]

Gruesome. It's a curious thing that this situation hasn't been taken 
care of yet, especially considering the competition from various 
quarters. In one of my problem cases, one of our dealers did an install 
of a quad-stack, with a pretty big PV array, and an existing MQ 25 kW 
Diesel genset. This thing would work fine when running through the 
program manually, but left on it's own would screw up randomly. 
Randomness is a difficult thing to pin down (unless you happen to be 
into quantum physics!).

Once again, the Sunny Island is a very interesting option.

Matt

The Office of Tom Duffy wrote:

> Matt:
>  
> I have had the same experience with 2 Mates going bad on the Gen 
> start. I just replaced them with new ones and sent the little buggers 
> back to OutBack for a transfusion.
>  
> We have been slowly transitioning away from OutBack products in 
> general for most applications, except for the situations where they 
> are the only "perfect fit."
>  
> Tom Duffy
> The Solar Biz
>  
>  
>  *From:* re-wrenches-bounces at lists.re-wrenches.org 
> [mailto:re-wrenches-bounces at lists.re-wrenches.org] *On Behalf Of *Matt 
> Tritt
> *Sent:* Monday, December 22, 2008 12:20 PM
> *To:* RE-wrenches
> *Subject:* Re: [RE-wrenches] mate issues AND MORE ISSUES
>
> Actually you aren't the /only /two! I have had very similar problems 
> with at least three OB systems in the last year or so. In every case, 
> everything seemed to work perfectly when I was there, but within 2 or 
> 3 days there would be a call saying that the generator wasn't coming 
> on (always in the middle of the night). One owner would start pushing 
> buttons willy-nilly, so it all had to be reprogrammed every visit. 
> This problem has cuased a lot of irritation and at least one lawsuit 
> involving a dealer - who now won't attempt ANY off-grid work at all. 
> Surely this is just a software problem that could be rectified without 
> majorly re-work of the Mate?
>
> Matt T
>
> Tump wrote:
>
>>Hey Jay, guess what I did yesterday in a Fu**(&& Blizzard! Yup that's right
>>went to "fix" the gen no start feature on the OB.
>>I reset the settings in the mate repoled it last week for the same issue, up
>>in hopes that it might turn on the gen BEFORE shutting down.NO error lights
>>gen will start NO problem in Man on or at the shed. 
>>
>>HELLO OUTBACK YOU OUT THERE??????
>>Would someone at OUTBACK let Chris out of the dog house, so he can respond &
>>we can hear how Jay & I are the only folks that seem to be having these
>>issues with the OB product line.
>>
>>-----Original Message-----
>>From: re-wrenches-bounces at lists.re-wrenches.org
>>[mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of jay peltz
>>Sent: Saturday, December 20, 2008 1:10 PM
>>To: RE-wrenches
>>Subject: [RE-wrenches] mate issues
>>
>>
>>Hi Tump,
>>
>>So just got a call from a customer.
>>
>>Mate not auto starting the generator.
>>
>>Mate set to auto.
>>
>>Will start manually.
>>
>>Time and date are perfect.
>>
>>Volts got to 1.5v under 2 minute start and no start.
>>
>>Getting frustrating.
>>
>>jay
>>
>>peltz power
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