[RE-wrenches] list etiquette

Tump tump at hughes.net
Wed Oct 29 05:07:41 PDT 2008 

 I agree, with out those of us willing to "lead" then said manufacture below
would NOT be in business very long.
Perhaps Marv has yet to deal w/ VAPOR ware in the industry, poor company
warrantee service & the costs to our reputations & bank accounts when WE the
installer has to eat the cost of making it right! Its has been a LONG up
hill battle, some of us have been in the trenches for a while & still have
the taste of dirt in our mouths from past experiences w/ manufactures &
their reps.
That being said; Marv where are the Sanyo inverters????? Another delay?????
TUMP

-----Original Message-----
From: re-wrenches-bounces at lists.re-wrenches.org
[mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Jerry
Caldwell
Sent: Monday, October 27, 2008 1:12 PM
To: RE-wrenches
Subject: Re: [RE-wrenches] list etiquette


Marv,

I understand that you're a respected industry veteran and all, but I don't
think it's appropriate for manufacturer's representatives to be telling the
rest of us on the list what we should be allowed to say.  This list was
started after all for installers and specifiers of equipment to share
technical information and professional opinions of products.


Lots of us in the industry have had to repeatedly service products that
weren't ready for market & been burned by manufacturers unwilling or unable
to support them.  I think Mark's concerns are valid, even if his
expectations are higher than what some of us would expect from a mfr.

My knee-jerk two cents,
Jerry Caldwell




----- Original Message ----
From: Marv Dargatz <mdargatz at enphaseenergy.com>
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Sent: Monday, October 27, 2008 7:47:55 AM
Subject: Re: [RE-wrenches] Request for Enphase inverter comments

Mark,

Some of your conjecture has been addressed by other wrenches in 
subsequent posts.  I do not think that this is the right forum for 
further discussion of this kind.  I believe this forum is intended for 
technical and regulatory discussions.  Is there a forum for 
marketing/sales/strategy discussions?

It would be appropriate for you to contact myself, customer service, or 
sales and marketing at Enphase for further discussion.  Prior to that, I 
would suggest that you visit our website at www.enphaseenergy.com to get 
up to speed regarding our products, warranties, and reimbursement policies.

As you have aired this to such a wide audience, I feel compelled to 
provide some feedback.  Again, further discussion can be taken offline.

A warranty is only as good as the company and personnel behind it.  We 
can all recall instances where manufacturers did a great job standing 
behind their product and some where they did not.  It all comes down to 
their intelligence, intent, and integrity.

It is up to each individual to determine how they want to compete in the 
marketplace.  If you wish to use horse and buggy for material 
transportation, and pen, paper, and U.S. Mail for communication, that's 
your prerogative.

Much of the discussion comes down to fortitude and what type of risk you 
are willing to take.  Some blaze the trail, and others are more 
comfortable following the established path.


See Ya!

Marv
Enphase Energy
707 763-4784 x7016

Mark Frye wrote:
> I was disappointed by the Enphase warranty and service support 
> program.
> 
> I would expect something better than the industry standard 10 year 
> warranty for a product like this.  I would take a really strong 
> warranty and service support agreement out to at least year 15 to 
> inspire confidence in  the product.
> 
> The customer could be sucking wind after years 13 or 15.  The cost of 
> going out and replacing failed inverters piece meal as they go thru 
> the failure bell curve is really unsupportable.  We may all be off the 
> hook for CSI warranties but it is real trouble for the customer who 
> has an array with a 25 year service life.
> 
> If Enphase really believes that these inverters will be running fine 
> out at year 20, they should indicate that thru the warranty.  If not, 
> folks should do some real careful life-cycle cost accounting before 
> they go out and start selling these things.
> 
> Hey, if you are delivering a system with a 10 year design life, fine.  
> But if you are working on 25 year designs like I am, then the Enphase 
> won't cut it without much stronger commitment to long-term performance 
> from the vendor.
> 
> :-)
>  
> Mark Frye
> Berkeley Solar Electric Systems
> 303 Redbud Way
> Nevada City,  CA 95959
> (530) 401-8024
> www.berkeleysolar.com
> 
> -----Original Message-----
> From: re-wrenches-bounces at lists.re-wrenches.org
> [mailto:re-wrenches-bounces at lists.re-wrenches.org] On Behalf Of Bill 
> Loesch
> Sent: Friday, October 24, 2008 6:49 AM
> To: RE-wrenches
> Subject: [RE-wrenches] Request for Enphase inverter comments
> 
> 
> Hi Gang,
> 
> For the number of ads I've seen for the product, I am surprised that 
> there has been no discussion of the benefits/disadvantages of this 
> micro inverter product.
> 
> TIA,
> Bill Loesch
> Solar 1 - Saint Louis Solar
> 314 631 1094
> 
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