Apollo T-80 Alert [RE-wrenches]

[Ray Walters]

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Yes it would be nice to get reimbursed for our time & travel.
I've made a 2nd career of doing early production testing &  
development. It hasn't been lucrative so far.

Ray


On May 10, 2008, at 5:41 PM, Blair May wrote:

>
> I apologize to Apollo. My experiences w/ them too has been GOOD for  
> the software upgrades after it was written. That being said in my  
> original post re/ vapor ware I was reeferring to what seems like an  
> on going (tho getting better) situation where we installers r still  
> dealing with things that r not all that they r marketed to b.  .  
> This WAS not an attack on any manufacture but a comment to the  
> suppliers/ manu of products we use in r industry.
> Sent via BlackBerry by AT&T
>
> -----Original Message-----
> From: Ray Walters <walters at taosnet.com>
>
> Date: Sat, 10 May 2008 13:54:27
> To:RE-wrenches at topica.com
> Subject: Re: Apollo T-80 Alert [RE-wrenches]
>
>
>
> We have a few T80s in the field, with no failures so far. We did have
> Apollo contact us about a firmware revision, they sent us a remote
> (very quickly) and we upgraded the firmware without a hitch.
> Did take an extra trip, but I felt the Apollo guys did their best.
> Vaporware is not an accurate term here. I did plenty of return trips
> to upgrade early Outback stuff and  Xantrex SW+, too. (and let's not
> even start with DC solar pumping)
> Early production equipment just goes that way.
> I'm willing to do the extra work (up to a point) to get newer and
> better equipment on the market.
>
> Ray Walters
> ray at solarray.com
>
>
> On May 10, 2008, at 7:27 AM, Herb Flynn wrote:
>
>>
>> Brian,
>>
>> The Apollo Solar T80 has been shipping since mid 2006 whereas
>> vaporware
>> is the term to describe a product which is promised but which is not
>> available.   We pride ourselves on our responsiveness to customer
>> input
>> and we have been continuing to improve and enhance the T80 to fit a
>> growing variety of installations.   Off-grid installations often
>> present
>> unique characteristics and our enhancements are focused to better
>> serve
>> an expanding universe of different real world conditions.
>>
>> Herb Flynn, Technical Support Manager
>> Apollo Solar
>> (203)790-6400
>> Herb.Flynn at Apollo-Solar.net
>>
>> Tump wrote:
>>>
>>> I too have found this product marginal in living up to
>>> expectations & in
>>> need of revisions! Another "lets put it in the field & let the
>>> installers tell us what we need to fix." Can you say vapor ware????
>>> It seems every week there is a software update....hummm just 200
>>> milesR/t to the unit, I'll get right on that.
>>
>>
>
>
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R. Walters
Solarray.com
NABCEP # 04170442	




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