Kyocera [RE-wrenches]

[Jeff Oldham]

Kyocera seems to have had too many bites in the butt and we are seeing their "support" declining. I did a 40kW array about 5 years ago with KC-120's and a year ago it was noticed that power was dropping off. After close inspection of all strings 6 modules were found to be producing very low voltage. Kyocera stepped up with a 1st class offer to replace the ENTIRE array and pay labor! I became an instant fan of Kyocera. Now however in about a year they have lost me for good. We are faced with the experience that Joel detailed - substandard "refurbs" but they are asking for a labor quote implying they will pay, time will tell on that one. 
PV manu's have so few failures that it gives them the golden opportunity to offer world class customer service and support that should shame most industries making our industry shine above all increasing consumer confidence and desire to invest significantly. This should be a no-brainer for ANY company that enjoys a failure rate well below 1%. We are plagued by manu's in all sectors of our industry not standing behind their products as well as they can and should. 
-jeff o


>From the Solar, Wind and Hydro powered office of Jeff Oldham/Regenerative SOLutions
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