Poor PV Manufacturers' Customer Support (Was BP 3160 module line failures)

[Jeff Yago]

Is there a remedy to this poor customer service problem or is this just a condition that resellers 
must accept until the supply/demand situation switches in favor of the customer?

Joel Davidson

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Joel,
Yes there is a remedy for us facing these type issues. We band together and form an installers trade association having a very public monthly newsletter making public those modules, manufacturers, or code issues that are un-fair or un-realistic! We base cost on dues and accept no advertising from manufacturers, and there will be no conflict of interest.

Jeff Yago



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