Xantrex GT Series [RE-wrenches]

[Mark Edmunds]

Hi Ron, 

Yes, some SunPower product is affected, however SunPower has already
taken action on this.  What we have reported is not new and is already
being effectively dealt with by them, with our full support.  If you
have additional questions, please contact SunPower directly.  Thanks.

Mark


Mark Edmunds
Xantrex Technology Inc.

-----Original Message-----
From: Ron Stephan [mailto:rstephan at solaresystems.com] 
Sent: Thursday, June 14, 2007 12:14 PM
To: RE-wrenches at topica.com
Subject: RE: Xantrex GT Series [RE-wrenches]


Hi Mark,

How is this affecting SunPower's OEM inverters SPR 3300x and 4000x. We
had the same symptoms with them recently in the field. 

Thanks, Ron

Ron Stephan
Solar Energy Systems, LLC
1205 Manhattan Avenue
Suite 1210
Brooklyn, NY 11222

www.solarEsystems.com

ph. 718.389.1545 ext. 12
fx. 718.389.2820

-----Original Message-----
From: Kelly Keilwitz [mailto:kelly at whidbeysunwind.com]
Sent: Thursday, June 14, 2007 10:12 AM
To: RE Wrenches listserve
Subject: Re: Xantrex GT Series [RE-wrenches]


Hi Mark,
Should we expect compensation less than the $250 mentioned for warranty
replacements of the GT (or other Xantrex inverters) NOT covered by this
tech
bulletin?


On 6/13/07 7:32 PM, "Mark Edmunds" <mark.edmunds at xantrex.com> wrote:

>.....we are increasing our
> installer fee to $250 to swap an inverter and we will ship any
> replacement requests using expedited shipping.  We will also issue a
> call tag to ensure that Xantrex covers all shipping costs.

Thanks,
-Kelly

Kelly Keilwitz, P.E.
Whidbey Sun & Wind, LLC
Renewable Energy Systems
NABCEP Certified PV Installer
987 Wanamaker Rd, 
Coupeville, WA 98239
PH & FAX 360-678-7131
sunwind at whidbeysunwind.com
 


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