warranty issues [RE-wrenches]

[Joel Davidson]

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Wrenches,

Let's face it. Some of us are guilty of rushing to market with unfinished 
products and turning customers into unwitting beta-testers. How many times 
have wrenches asked manufacturers for a new feature and then impatiently 
asked when the new feature was going to be released and then complained when 
the new feature did not work and when it was going to be fixed? There is a 
better way to do business. Stop selling gadgets that you have not personally 
field tested for at least a year. Turn your back on "newness." Let the other 
guy deal with the problems, call-backs and customer dissatisfaction. The 
world will be a better place if you only sell gadgets that you know work and 
that you have the confidence to personally warrant. Say "no" to 
manufacturers who won't pay call-back costs for their problems that you have 
to replace of recall. Try these two simple remedies for one year and I 
guarantee that you and your customers will be happier.

Joel Davidson

----- Original Message ----- 
From: "William Miller" <wrmiller at charter.net>
To: <RE-wrenches at topica.com>
Sent: Wednesday, June 06, 2007 8:23 PM
Subject: Re: warranty issues [RE-wrenches]


>
> Matt:
>
> So you're saying the poor manufacturers are unfairly burdened by the 10 
> year warranty.  Well I've got to live by the same rules for my part of the 
> job, so how can you say they are worse off than the installer?
>
> Your logic breaks down further in regards to the cost of field repairs: 
> If the manufacturers pay attention to quality control, they will have a 
> reasonably small failure rate.  They amortize the cost of an occasional 
> repair over the many inverters that did not fail.  The market will decide 
> which inverters are reliable.  Those manufacturers will have increased 
> sales and minimal field repair costs, ergo increased profits, more money 
> for QC and the cycle continues.  Business 101.  Versus penny wise and 
> pound foolish!
>
> I still don't get how I'm supposed to be the manufacturers' errand boy for 
> 10 years for free.  Is SMA going to come out and cover my repairs, gratis? 
> I don't think so!
>
> If we didn't install their inverters, the manufacturer's couldn't sell 
> more than a few of them...  It's a symbiotic relationship and I say, 
> "cover your own mistakes."
>
> William Miller
>
>
> At 05:58 PM 6/6/2007, you wrote:
>
>>Jeff and Marco,
>>
>>If you look at this problem from the perspective of the manufacturers, and 
>>we wouldn't have anything to sell without them, warranting anything for 
>>five years is a big gamble, not to mention 10! Ever stop to think about 
>>just how long 10 years is and what can happen to just about anything out 
>>in the environment in that period of time? In order to be able to support 
>>a product, be it solar or otherwise, for 3,650 days of who knows what 
>>kinds of weather, they need to add something to the original price of the 
>>equipment, otherwise they simply couldn't do it.
>>
>>If they were to also have to pay technicians for unforeseen labor events 
>>during this period, I can't see any way in hell they could charge enough 
>>for the original product and still have the price low enough to attract 
>>any buyers to begin with.
>>
>>Matt T
>
>
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