warranty issues [RE-wrenches]

Keith Cronin kcronin at islandenergy.net
Wed Jun 6 12:23:54 PDT 2007


Perhaps what looks like an impediment, can actually be an opportunity.

If, we as an industry work together in a different fashion, we can capture
something we might be missing.
How about a recurring revenue model like the cable company? Meaning, charge
a small monthly fee or large, commensurate with the system size/risk, and
charge for it.

Example: you install a 2kW residential system @ $8/watt. So the client has
telegraphed to you that they see value in what you are doing- so how about
$8.95/month (or whatever you deem appropriate) to watch your system and
ensure a long service life? This will obviously add value to what we do and
potentially offset some unintended consequences- like early failure of
components, tree growth etc. The list is long, but really what we are doing,
is just the same as our utility companies, but in parallel- they are willing
to sell us a system- large, power plant, over a protracted period of time,
and monitor our usage and charge us for it. This will allow us to generate
revenue during the slow times and also allow us to connect back with our
customers and see if they need anything, and even ask for referrals~~~!

We are all paying on our electrical bills for admin-meter reading, so why
don't we? We will need a method to measure this- and it is my sense that
this is going to be a large business for those willing to venture there.
Fatspaniel, regrid are doing it and I am confident more will follow.
I think this challenge can be overcome, as long as we place enough value in
our designs, installations and manufacturers to be willing and able to stand
behind their products.

Think outside the installation.

Keith Cronin
President
Island Energy Solutions Inc.
270 Kuulei Rd. Suite 106
Electrical Lic C-25221
Kailua, HI 96734
808-262-3268 Tel
808-263-0338 Fax
www.islandenergy.net 
kcronin at islandenergy.net
 

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-----Original Message-----
From: Todd Cory, Mt. Shasta Energy Services
[mailto:toddcory at finestplanet.com] 
Sent: Wednesday, June 06, 2007 8:32 AM
To: RE-wrenches at topica.com
Subject: RE: warranty issues [RE-wrenches]


William,

If I have repeated problems with a manufacturer's products and they will 
not compensate me for my time, I simply bad mouth them to everyone in 
the industry and stop purchasing their products. I assume everyone else 
does this as well. Care to share with us what inverter manufacturer is 
not appreciating your choice to buy their products?

Thankfully we do not have any rebate programs here yet, but I can only 
imagine how this will complicate things.

Todd


William Miller wrote:
> 
> Geoff:
> 
> In the early days of the California rebate program, I wrote my own 
> warranty.  Before long, the state rejected my working and required I tow 
> 
> the line and use the standard form.  I could live with that, but now one 
> 
> major inverter manufacturer has chosen to blow me off as far as 
> reimbursement for trips to remove and replace inverters.  This frosts my 
> 
> ass, as you can well imagine.
> 
> Those of us who have to be the face behind the warranty, but we need 
> some 
> compensation when a problem occurs that is not our fault.  I was hoping 
> others on this list would share my concern and posted here looking for 
> feedback.  Having received only one reply I can only assume that the 
> other 
> installers have not had my experience (yet) of don't realize what they 
> are 
> in for when the time occurs.
> 
> 
> William


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