problems with Conergy modules[RE-wrenches]

[Jeff Yago]

Anybody run into this type problem with Conergy? 

We ordered 24 Conergy S175 modules under the impression they were made in US and not China. I had told Conergy rep at time we placed order that we selected their modules over modules from another distributor who was offering us China modules at a lower price, and Conergy rep did not disclose to me at that time that their modules were also made in China.

20 of the modules in this order went directly onto job with no problem, remaining 4 modules stayed in 2 factory un-opened cartons in our storeroom for 2 months, then we received order for small off-grid that could use these last 4 modules. When I delivered these to job site and opened the shipping box, one of the 4 modules was shattered. Since I un-loaded the modules myself when we received them from the trucking company, and I stacked them on the pallet myself, and I re-loaded them myself and delivered them myself using my truck, these modules were never handled by anyone but me, and we do not own a fork truck and no vehicles can fit into locked storeroom so nobody has been near these but me. 

Finally, after finding the shattered module I inspected the shipping box and there were no signs of damage that I could see, or would have been able to see when they were delivered. However, there are several "blemishes" on the back vinyl backing that have been painted over with a white epoxy type paint to cover them up, and this was done before they were shipped to us.

Have you ever received new modules from any manufacturer that had damaged areas that had been re-painted to cover these areas?  

What are chances that one of these painted over areas was weakened by whatever damaged the backing, and this later shattered the glass as it was banged around in shipping. 

Since the nameplate labels on these Conergy modules do NOT indicate where they were manufactured, were you aware that they are hiding the fact they are made in China?

I realize some China products are pretty good, but considering a module from China is in shipping many thousands of miles more to get to me than modules made in California, and will be handled by many multiple fork trucks and shipping container cranes to make this long trip, I would say the risk for glass breakage is far greater for modules made in China than modules made in the US, and I would have expected Conergy to be more responsive due to this higher risk for damage in shipment. 

I also note that these made in China modules are shipped in a cardboard box that contain much less protective packing inside than modules we receive from other manufacturers. I can't wait to see how Conergy handles future claims if one of these made in China modules fails in a year or two. 

What has your experience been with Conergy and their made in China modules??

Jeff Yago

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