Sanyo warranty update [RE-wrenches]

[Larry Crutcher]

I had previously posted about the Sanyo warranty being void in some high temperature locations. Here's a bit of information to shed more light on the issue.

  1.. This temperature exclusion does not apply to the HIT bifacial models.
  2.. Sanyo is working on the design and will remove the exclusion when the problem is fixed.
  3.. The exclusion was changed (again) on April 1, 2007. Paragraph 3 (q) now reads, "Products installed in a location that exceeds Operating Conditions." It previously had the word "Standard" before "Operating Conditions"
I wrote to Sanyo to get clarification of the wording in the warranty revision. Because the Operating Conditions spell out humidity also, I asked if the warranty will be void if modules are installed in areas that have humidity levels outside of the SOC limits. The SOC relative humidity rating is from 45% to 95%. There are many areas in the US that would be affected by this. 

 

Today I received response from Sanyo.  Here is the pertinent portion:

  "Dear Mr. Crutcher,
  Good morning.  I have confirmed with our engineers that the
  current generation of modules will have either a reduced or
  no humidity restriction.  I expect to have full
  clarification by the end of this week, so we can
  appropriately modify our installation manual/ warranty and
  notify distributors and dealers quickly thereafter."

Hope this helps. I like this module and look forward to selling Sanyo again.

 

Larry Crutcher
General Manager
Starlight Solar

Retail Store & Shipping: 2998 Shari Ave. Yuma, AZ 85365
Phone (928) 941-1660      Fax (928) 342-9103

Mailing Address:11279 S. Glenwood Ave, Box 11114, Yuma, AZ 85367
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