Outback PS2 Enclosure Confusion [RE-wrenches]

[John Raynes]

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Wrenches,

We just took delivery on a set of Outback PS2 components for a power panel 
that we are going to deliver later this month.  When I opened the PS2AC and 
PS2DC boxes to check on some mounting details, I noticed that the entire 
knockout scheme had changed from the standard Outback drawing.  Of most 
immediate concern was that the standard holes for mounting the Mate bracket 
on the top right corner of the DC unit were no longer there, but there are 
lots of other changes.

I figured it must be that mistaken parts had somehow gotten out.  We called 
Outback and our distributor a couple days ago.  Everybody's out at shows, 
so we're only dealing with skeleton crews, and as a result, we couldn't get 
answers right away.  The first answer was that yes, it's a mistake, you'll 
need to send them back.  Today, after beginning to arrange for that, we're 
told that no, it's not a mistake, in May of this year Outback started 
shipping PS2 enclosures this way, and they're probably now starting to get 
into dealer and end customer's hands as the old stock is depleted.

Has anybody else encountered these changes?  Maybe we're too far down the 
food chain and I'm making too much of this, but I've got a couple of beefs.

I'm told today by Outback that an updated panel knockout drawing won't be 
released for these changes, because the changes are only temporary until 
Flexware is formally released and all the old green PS2 hardware is phased 
out.  And I'm told that this new knockout pattern isn't Flexware's, pattern 
either.  So this means that, I've got a couple of jobs where I'm either 
subbing or working on a team of installers, coordinating from distant 
locations, and I can't send anyone a  drawing telling the site people 
exactly where to plan for conduit entries on either the AC or DC side?  No 
fair.  If it's released product, I want a drawing like for everything else.

A heads up if you haven't encountered this as yet - the number and size of 
knockouts, and their locations, are different.  Not better or worse, just 
different.  If you work with a lot of these systems and think you know 
where you're going to be running your PV array conduits and AC output 
conduits, think again.  The knockouts are still there (mostly, in basically 
the same locations), but they've moved around.  Sure, we can adjust.  And I 
guess that what we're hearing is that now you drill your own holes for your 
mate mounting bracket, and it won't void the warranty.

A little notification before the fact would have been nice.  Any additional 
light that others can shed would be much appreciated, because changes like 
this to a stable product line don't seem to make any sense to me.

John Raynes
RE Solar
Torrey, UT
www.re-solar.com 


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