SunWorld and SunTech Modules? [RE-wrenches]

[Matt Tritt]

Hmmm. The way I read the Suntech warranty, the distributor is the de-facto warrantor for these modules. The warranty states that it is good with the direct customer of SunTech only! Because of this, I suspect that you would want to work through a good distributor with a solid relationship with the factory, not some phantom supplier on the Internet.

Another little point is that these modules have a 24 month physical warranty against manufacturing defects (like many modules), but this is from the date of purchase, not the date of installation! In other words, you don't want to sit on these things for a few years.

Matt T


---- Randy Sadewic <randy at positiveenergysolar.com> wrote: 
> 
> August,
> Here is a heads up on an issue we had with Suntech modules.  Normally,
> the warranty info comes included with the module but with our first
> shipment there was no documentation. 
> 
> We received the warranty information from our supplier and we are still
> waiting for the instruction documentation. It says that the product
> return and customs clearance costs are not covered and that all
> correspondence is done directly with Suntech in China.  
> 
> Unless you work this out upfront with your supplier or disclose this to
> your customer, the interpretation of what happens in the event of a
> claim appears to be an issue. Does anybody have direct experience with
> this?
> 
> In several cases we had defective BP modules and it costs us over $100
> to have them returned to BP. These are costs that we had to eat.
> Fortunately the destination was close to New Mexico.  
> 
> Randy
> 
> 
> Randy Sadewic
> randy at positiveenergysolar.com
> NABCEP Certified PV Installer
> Positive Energy, Inc.
> Phone 505 424-1112
> Fax     505 424-1113
>  
> Enjoy the Sun!
>  
> 
> -----Original Message-----
> From: Warren Lauzon [mailto:windsun at wind-sun.com] 
> Sent: Tuesday, October 03, 2006 1:24 AM
> To: RE-wrenches at topica.com
> Subject: Re: SunWorld and SunTech Modules? [RE-wrenches]
> 
> 
> 
> Supposedly Sun Tech just recently (past couple of weeks) got UL, so we
> are going to order a few and take a look at them.
> 
> ------------------------------------------------------------------------
> -
> Free Solar Discussion Forum: http://www.wind-sun.com/smf/index.php
> ------------------------------------------------------------------------
> -
>   ----- Original Message ----- 
>   From: Bruce Geddes 
>   To: RE-wrenches at topica.com 
>   Sent: Monday, October 02, 2006 11:40 PM
>   Subject: Re: SunWorld and SunTech Modules? [RE-wrenches]
> 
> 
> 
>   > Due to the module scarcity out there we have been looking into
> various
>   > off-brand or new-name modules. We've been looking into SunWorld SW
> 175 W
>   > mono/P panels and now one of our suppliers has SunTech 170 W mono
> panels
>   > available.
>   >
>   >
>   >
>   > Does anyone have any significant experience or thoughts on the two
> above
>   > mentioned manufacturers?
>   >
> 
>   Hi August,
>                       I have imported and used Suntech panels here in
> NZ.  I
>   found them perfectly good BUT to my knowledge they were still seeking
> UL
>   approvals so there may be some issues in your market.  Thye have TuV
>   approval for use in Germany.
> 
>   I  have had some problems getting response from the factory and one
> order
>   was supplied with Grade 2 cosmetic defects (without a price
> adjustment) so
>   there could be some supply reliability issues.  They just don't answer
>   emails if the answer is going to be negative!
> 
>   Cheers,
>   Bruce Geddes
>   PowerOn
> 
> 
> 
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