SunWorld and SunTech Modules? [RE-wrenches]

[Randy Sadewic]

August,
Here is a heads up on an issue we had with Suntech modules.  Normally,
the warranty info comes included with the module but with our first
shipment there was no documentation. 

We received the warranty information from our supplier and we are still
waiting for the instruction documentation. It says that the product
return and customs clearance costs are not covered and that all
correspondence is done directly with Suntech in China.  

Unless you work this out upfront with your supplier or disclose this to
your customer, the interpretation of what happens in the event of a
claim appears to be an issue. Does anybody have direct experience with
this?

In several cases we had defective BP modules and it costs us over $100
to have them returned to BP. These are costs that we had to eat.
Fortunately the destination was close to New Mexico.  

Randy


Randy Sadewic
randy at positiveenergysolar.com
NABCEP Certified PV Installer
Positive Energy, Inc.
Phone 505 424-1112
Fax     505 424-1113
 
Enjoy the Sun!
 

-----Original Message-----
From: Warren Lauzon [mailto:windsun at wind-sun.com] 
Sent: Tuesday, October 03, 2006 1:24 AM
To: RE-wrenches at topica.com
Subject: Re: SunWorld and SunTech Modules? [RE-wrenches]



Supposedly Sun Tech just recently (past couple of weeks) got UL, so we
are going to order a few and take a look at them.

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  ----- Original Message ----- 
  From: Bruce Geddes 
  To: RE-wrenches at topica.com 
  Sent: Monday, October 02, 2006 11:40 PM
  Subject: Re: SunWorld and SunTech Modules? [RE-wrenches]



  > Due to the module scarcity out there we have been looking into
various
  > off-brand or new-name modules. We've been looking into SunWorld SW
175 W
  > mono/P panels and now one of our suppliers has SunTech 170 W mono
panels
  > available.
  >
  >
  >
  > Does anyone have any significant experience or thoughts on the two
above
  > mentioned manufacturers?
  >

  Hi August,
                      I have imported and used Suntech panels here in
NZ.  I
  found them perfectly good BUT to my knowledge they were still seeking
UL
  approvals so there may be some issues in your market.  Thye have TuV
  approval for use in Germany.

  I  have had some problems getting response from the factory and one
order
  was supplied with Grade 2 cosmetic defects (without a price
adjustment) so
  there could be some supply reliability issues.  They just don't answer
  emails if the answer is going to be negative!

  Cheers,
  Bruce Geddes
  PowerOn



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