Outback dealer protection? [RE-wrenches]

[William Korthof]

<x-flowed>

Agree 100%!!



/wk

Travis Creswell, Ozark Solar wrote:
> I'd say another part of this issue is working on a system that you didn't
> install.  I'm not trying to pick on Roy and I applaud him for helping this
> guy out.  But the way I read it the owner didn't pay Roy for his time.
> What's up with that?  I spell it out very clearly that they are paying me
> for a full day's labor regardless of what I find or what I can or can't fix.
> I frequently get a shocked reaction which usually ends the conversation.
> I'd like to know how many of these systems are still dead because the owners
> can't find anyone to fix them for free.
> 
> When I get a call from someone whose solar expert disappeared or internet
> dealer won't return calls I know I'm likely in for aggravating experience.
> All bets are off when it comes to these folks who can't find you until their
> system is giving them fits.  I've learned that when working for these folks
> it's hard to actually cover the cost of doing business.
> 
> Immediately setting the ground rules with these types of folks is important.
> 
> Best,
> Travis Creswell
> 
> 
> 
> 
> -----Original Message-----
> From: Darryl Thayer [mailto:daryl_solar at yahoo.com] 
> Sent: Monday, July 10, 2006 12:31 AM
> To: RE-wrenches at topica.com
> Subject: RE: Outback dealer protection? [RE-wrenches]
> 
> 
> Hi all
> 
> It sounds to me like a failure to communicate, I agree
> the dealer should have have a chance to get coverage
> for his risk, however the dealer needs to make his
> position clear to the vendor.  
> 
> I have had very good results from Outback, but I have
> had very few failures.  In this case I am sure Outback
> was trying to give good customer service, but the
> system did not work.
> Darryl
> 
> --- "David Palumbo, Independent Power & Light"
> <ipl at sover.net> wrote:
> 
> 
>>
>>-----Original Message-----
>>From: Bob Ellison [mailto:ellison at gisco.net]
>>Sent: Sunday, July 09, 2006 6:49 PM
>>To: RE-wrenches at topica.com
>>Subject: Outback dealer protection? [RE-wrenches]
>>
>>
>>
>>
>>I had an experience the other day that the longer I
>>think about it the more
>>it irritates me, here goes.
>>I got a call from a customer that had a pair of
>>VFX3648 inverters and took a
>>2 1/2 hour drive to the site,
>>
>>He had no lightning cans and took a bad lightning
>>hit, the inverters were
>>already off the rack and opened up.. Both inverters
>>were down and he had an
>>insurance inspection the following day. Real bad
>>timing. I did not supply or
>>install the gear and low buck wholesale never
>>suggested lightning
>>protection.
>>My regular supplier is at a show so I called Outback
>>to get the boards and
>>was informed that we had to send the inverters back.
>>Also the board prices
>>were up from $700.00 to $1200.00. and we needed all
>>of them, 2 sets. There
>>was no doubt that all the boards were bad, the burns
>>were obvious.
>>
>>I was not having any luck getting the boards sent
>>and asked the tech to
>>explain to the customer that they had to be sent
>>back. I  found out after he
>>got off the very short phone conversation that he
>>had been sold all the
>>boards at my cost, and on my dime for the phone
>>call!
>>
>>It just ticked me off, I guess the dealers don't
>>have an advantage over the
>>customer any more at Outback.
>>I didn't expect the customer to get dealer pricing.
>>I could have gotten a
>>verbal PO easily or just put it on a card and
>>actually made some money on
>>the process instead of the way it worked out.
>>5 hours drive time and a couple on site add up fast
>>towards wasting a day
>>real fast.
>>
>>Back to packing for Solarfest,
>>
>>Bob
>>
>>
>>
>>[Non-text portions of this message have been
>>removed]
>>
>>
> 
> 
> 
> - - - -
> To send a message: RE-wrenches at topica.com
> 
> Archive of previous messages: http://lists.topica.com/lists/RE-wrenches/read
> 
> List rules & how to change your email address: www.mrsharkey.com/wrenches/etiquette.php
> 
> Check out participant bios: www.mrsharkey.com/wrenches/
> 
> Hosted by Home Power magazine
> 
> Moderator: michael.welch at homepower.com
> 
> 


- - - -
To send a message: RE-wrenches at topica.com

Archive of previous messages: http://lists.topica.com/lists/RE-wrenches/read

List rules & how to change your email address: www.mrsharkey.com/wrenches/etiquette.php

Check out participant bios: www.mrsharkey.com/wrenches/

Hosted by Home Power magazine

Moderator: michael.welch at homepower.com
--^----------------------------------------------------------------
This email was sent to: michael.welch at homepower.com

EASY UNSUBSCRIBE click here: http://topica.com/u/?bz8Qcs.bz9JC9.bWljaGFl
Or send an email to: RE-wrenches-unsubscribe at topica.com

For Topica's complete suite of email marketing solutions visit:
http://www.topica.com/?p=TEXFOOTER
--^----------------------------------------------------------------

</x-flowed>