Great Support [RE-wrenches]

[Joel Davidson]

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David Katz has my vote for great support since my first purchase order to 
him in 1980.

----- Original Message ----- 
From: "Allan Sindelar" <allan at positiveenergysolar.com>
To: <RE-wrenches at topica.com>
Sent: Saturday, July 29, 2006 11:05 AM
Subject: Great Support (was deep battery discharge) [RE-wrenches]


>
> I put Rick Cullen up on a pedestal, along with a few others, including 
> Ralph
> Heisey of Bogart Engineering (Tri-Metric) and Michael Reed of Array Tech, 
> as
> being exemplary in their level of dealer support: accessible, 
> knowledgable,
> willing to offer more than what is needed or expected. I have even 
> received
> Rick's support on a Sunday on his cell phone (the number has always been
> included in his tech support voice mail recording at Blue Sky). And all
> three of them have occasionally asked our advice over the years, so they
> value what we who use their products have to offer.
>
> IMHO, these individuals are shining examples of the best we have in our RE
> industry. So here's a shout out: who are some of the other names of people
> at the manufacturer or distributor level who personify the way you like to
> be treated? Open question, and an invitation to share our positive
> experiences. You can bet I'll be paying attention to the responses, as I
> like to be loyal to those who give great dealer support.
>
> Allan at Positive Energy
>
> ----- Original Message ----- 
> From: "Ron Young" <solareagle at solareagle.com>
>>
>> Hi all,
>> Thanks for all the expert advice. I visited the site today and followed
>> some of Rick Cullen's suggestions (by phone) bypassing the SB50
>> circuitry to see if there was a problem with the controller. Turns out
>> there is. Was able to sub out the controller with another unit I had in
>> stock and the SOC immediately began to rise even though it was late
>> afternoon. Amps were registering 12 instead of .4. Hopefully the
>> batteries haven't suffered any long term damage but will monitor them
>> closely for awhile. Turns out actual battery rating is 1500 at the 100
>> hr. rate (got some misinfo).
>>
>
>
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> 


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