Example of an Ideal Support Policy [RE-wrenches]

[Allan Sindelar]

Wrenches,

I copied thie paragraph below straight out of today's dealernet email from Fronius. I liked it too much to read it and delete it; it's pretty close to what I'd imagine as the perfect product support policy. I like the plain language, too. Isn't this what we have been asking for? And no, I have no conflict of interest here. We use some Fronius inverters, but not all.

"Fronius service continues to be simple, quick and convenient. Its our golden rule. No clubs, no membership fees, no exams, no endless voicemail, no paperwork, no special requirements. Here's how it works; if there is ever a problem, just speak to one of our technicians (available 12 hours a day, Mon. - Fri.) while at the installation site. We'll help you run through the appropriate diagnostics. If together, we cant figure it out, we will ship a replacement Inverter to you without asking for a PO or credit card as security, and even pay the shipping. Put the problem inverter in the box from the replacement, apply the Fronius supplied return shipping label and send it back. We'll even pay the shipping again. If you need it in a hurry we'll overnight it to you. As if that wasn't enough, we'll even credit you $90 for you troubles. Simple, quick and convenient. Go ahead, compare that to the other guys. If you want to know more, call 810-220-4414 or email us at pv-us-support at fronius.com."

Attaboy, Fronius, my winter beret's off to you. Just make sure you always walk your talk.

Allan at Positive Energy
[Non-text portions of this message have been removed]


- - - -
To send a message: RE-wrenches at topica.com

Archive of previous messages: http://lists.topica.com/lists/RE-wrenches/read

List rules & how to change your email address: www.mrsharkey.com/wrenches/etiquette.php

Check out participant bios: www.mrsharkey.com/wrenches/

Hosted by Home Power magazine

Moderator: michael.welch at homepower.com
--^----------------------------------------------------------------
This email was sent to: michael.welch at homepower.com

EASY UNSUBSCRIBE click here: http://topica.com/u/?bz8Qcs.bz9JC9.bWljaGFl
Or send an email to: RE-wrenches-unsubscribe at topica.com

For Topica's complete suite of email marketing solutions visit:
http://www.topica.com/?p=TEXFOOTER
--^----------------------------------------------------------------