Outback dealer protection? [RE-wrenches]

[Bob Ellison]

I had an experience the other day that the longer I think about it the more
it irritates me, here goes.
I got a call from a customer that had a pair of VFX3648 inverters and took a
2 1/2 hour drive to the site,   
 
He had no lightning cans and took a bad lightning hit, the inverters were
already off the rack and opened up.. Both inverters were down and he had an
insurance inspection the following day. Real bad timing. I did not supply or
install the gear and low buck wholesale never suggested lightning
protection.
My regular supplier is at a show so I called Outback to get the boards and
was informed that we had to send the inverters back. Also the board prices
were up from $700.00 to $1200.00. and we needed all of them, 2 sets. There
was no doubt that all the boards were bad, the burns were obvious. 
 
I was not having any luck getting the boards sent and asked the tech to
explain to the customer that they had to be sent back. I  found out after he
got off the very short phone conversation that he had been sold all the
boards at my cost, and on my dime for the phone call! 
 
It just ticked me off, I guess the dealers don't have an advantage over the
customer any more at Outback.
I didn't expect the customer to get dealer pricing. I could have gotten a
verbal PO easily or just put it on a card and actually made some money on
the process instead of the way it worked out. 
5 hours drive time and a couple on site add up fast towards wasting a day
real fast.
 
Back to packing for Solarfest,
 
Bob
 
 

[Non-text portions of this message have been removed]


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