Fwd: SAFETY ALERT - SB6000U [RE-wrenches]

Michael Welch michael.welch at homepower.com
Tue May 31 08:34:38 PDT 2005


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Hi gang. John Berdner asked me to post this on SMA's behalf. 

It is important safety-related info.

As he suggests, if you have any questions, please contact him off-list at 
"John Berdner" <JBerdner at sma-america.com>


>Wrenches:
> 
>
>Through internal quality control, we recently discovered a wiring error in the GFDI circuit of the SB6000U.   
>
>While this error has no known effect on inverters operating under normal conditions, it is possible for ground fault conditions to produce hazardous voltages on the threads of the GFDI fuse holder.   
>
>Although it is unlikely that anyone would come into contact with these threads during a ground fault, we have decided to issue a safety alert to all installers and end users of the SB6000U.  
>
> 
>
>>>Under no circumstances should installers or end users remove the ground fault fuse or attempt to repair the ground faults in the field. << 
>
> 
>
>Instead, we request that any customers who have ground fault indications to contact SMA America directly rather than your normal distributor. 
>
>We will work with installers to repair the inverters in the field or ship replacement inverters.  
>
>We are presently developing supplimentary RMA procedures and policies to accomplish this goal.  
>
>These procedures and more detailed information on the issue will be posted very soon on our website <http://www.sma-america.com>www.sma-america.com.
>
>If any off your wish to receive information updates by email please contact me offline and I will add you to the distribution list.  
>
>We have already begun rework of inverters in our warehouse and are working closely with our distirbutors to insure a steady supply of inverters during the next few weeks.  
>
>Beyond that time we are confident we will be able to meet any and all delivery requirements as the supply situation returns to normal.   
>
>In the longer term, we will be requesting your assistance in contacting end users who may have purchased the SB6000U.   
>
>We will need your support to locate all of the effected inverters and arrange for their field repair or replacement.
>
> I apologize for any inconvenience or disruption this difficult situation may cause.  
>
>I also want to take time to reiterate our ongoing commitment to outstanding support of you and your customers.  
>
>If you have any questions please feel free to contact me directly.
>
> 
>
>Best Regards,
>
> 
>
>John Berdner
>
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------------------------
        
Michael Welch
Submissions Coordinator
Sr. Research Editor
     Home Power magazine
     www.homepower.com

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