Xantrex response SW+ [RE-wrenches]
Ray Walters
ray at solarray.com
Fri Sep 3 10:08:03 PDT 2004
<x-flowed>
Your free subscription is supported by today's sponsor:
-------------------------------------------------------------------
Save on inkjet and toner, and get free shipping on orders over $50.
http://click.topica.com/caacBBybz8Qcsbz9JC9a/Inksoutlet
-------------------------------------------------------------------
Hi Mark;
I'm glad to see you on the list. I really never got a response from you
though on the SW+ voltage sag issue. ( it was a string you may have missed
a couple of weeks ago) I will summarize: basically I and other wrenches
have noticed SW+ voltage output dipping below 100 vac during inductive load
starting. This is accompanied by the various expected symptoms of a brown
out, i.e. lights flickering , computer UPS beeping on, etc.
In my case, we have a malfunctioning Staber washing machine that we have
gone through 2 replacement control boards. Staber insists it is a power
quality issue. I was really fending for the SW+, until I set my Fluke89 to
regular minimum capture and found the voltage dropping to 86 vac for about
a tenth of a second, while starting a circular saw. I checked DC wiring and
connections, volt drop between the batteries and inverter, AC wiring ,etc.
I have come to the current conclusion that the new SW+ series allows the
voltage to dip on purpose to achieve its 10,000 watt surge rating. BTW, I
have seen these same symptoms on 3 different units, both the SW2524+, and
the SW2548+.
Please, an official response from Xantrex is needed here. Staber will no
longer honor its warranty when used with this inverter. This is an issue
for much of the off-grid market, since many of us currently sell Xantrex
inverters and Staber washers. Because I sold both to the customer, I have
assumed responsibility for the entire issue, and will be forced to switch
out the inverter to an Outback, if necessary. (I have several hours and a
couple of hundred miles at my cost into this already)
I'm not a Xantrex whiner, I was actually talking up the SW+ earlier on this
list.
Again, your timely response would be greatly appreciated, as I am returning
today to this project.
Ray Walters
ray at solarray.com
>Switching to a low noise (FCC Class B) sinewave inverter like the SW
>Plus series can help too!
>
>
>General note to all wrenches - if looking for Xantrex support remember
>there are several ways to get hold of someone -
>
>* Toll Free:
>1-800-670-0707
>1-800-446-6180
>We have a total of 15 Call Center and Tech Support Reps ready to serve
>dealers.
>
>* Email: customerservice at xantrex.com
>
>* Forum: <www.xantrex.com/forum>
>
>
>* Priority Line:
>If you are a Xantrex Certified Dealer, we also have a priority emergency
>line for issues while on a job site. The phone call is routed past the
>call center and a light goes off in the service room indicating that a
>priority incoming call is coming in.
>To apply to be a certified dealer follow the link...
><http://www.xantrex.com/dealer/indexpages.asp?did=421&p=1>
>
>Regards
>
>Mark Edmunds
>Xantrex Technology
Your free subscription is supported by today's sponsor:
-------------------------------------------------------------------
Save up to 67% on Omaha Steaks + Get 6 FREE Burgers and a
FREE Cutlery Set + Cutting Board!
http://click.topica.com/caacBBEbz8Qcsbz9JC9f/OmahaSteaks
-------------------------------------------------------------------
- - - -
To send a message: RE-wrenches at topica.com
Archive of previous messages: http://lists.topica.com/lists/RE-wrenches/read
List rules & etiquette: www.mrsharkey.com/wrenches/etiquete.htm
Check out participant bios: www.mrsharkey.com/wrenches/
Hosted by Home Power magazine
Moderator: michael.welch at homepower.com
--^----------------------------------------------------------------
This email was sent to: michael.welch at homepower.com
EASY UNSUBSCRIBE click here: http://topica.com/u/?bz8Qcs.bz9JC9.bWljaGFl
Or send an email to: RE-wrenches-unsubscribe at topica.com
For Topica's complete suite of email marketing solutions visit:
http://www.topica.com/?p=TEXFOOTER
--^----------------------------------------------------------------
</x-flowed>
More information about the RE-wrenches
mailing list