System metering products and service [RE-wrenches]

[Steve Willey, Backwoods Solar]

The original makers of the E-meter were that way too.  Problems reported
consistently for over a year and they denied the problem.  So we switched to
TriMetric and have had excellent instant support every time from Ralph
Hiesey, the maker.  Xantrex licensed a version of that meter as well, but we
stayed with Bogart Engineering version (Ralph Hiesey) for this reason.
Steve Willey,
Backwoods Solar Electric Systems
steve at backwoodssolar.com

Steve Willey,
Backwoods Solar Electric Systems
steve at backwoodssolar.com


Date: Wed, 31 Dec 2003 07:28:35 -0800
From: Todd Cory <toddcory at finestplanet.com>
Subject: Re: E-Meter repair [RE-wrenches]
Dan,

Good luck. I have had nothing but problems getting repairs to failed
e-meters from Xantrex. you could try Brian Thorngate.
(Brian.Thorngate at xantrex.com) IF he is still there, he might be of some
use in pushing this through. From a July 2003 email from him, when I had
similar problems to yours:

"Thanks again for your patience as we sort address some the customer service
issues that you have raised.  We do value the feedback that you have

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