SW Inverter firmware upgrade [RE-wrenches]

[Joel Davidson]

Hi Bill,

I could not find anything about this on Xantrex's web site.

The letter came from Lloyd Gomm, Director, Marketing, Xantrex Technology.

RE: SW Series Inverter Firmware Update / Electric Tariff Rule 21

"Per instructions from your utility, you contacted Xantrex...and registered
information about your ...SW. According to the information provided, your
installed SW inverter system will require a firmware upgrade."

This particular customer is a retired aerospace engineer whose SW4048 was
working fine, but still had to get a GTI and now has to get some firmware. (We
are so lucky that most PV customers are early adoptors willing to put up with
this stuff.)

Best regards,
Joel Davidson

Bill Brooks wrote:

> Joel,
>
> I believe that everyone in the PG&E territory got their notice six months
> ago. I have an SW and I got a very firm and unfriendly letter about my
> inverter even though it was clearly not involved in the firmware upgrade. I
> had to take the time to prove that my inverter was not affected (the
> implication was that black helicopters would swoop over my house if I did
> not respond to the warning). Not very nice to the public these PG&E people
> can be. They just don't get it.
>
> I would be interested in the tone of the letter for Edison.
>
> Bill.
>
> -----Original Message-----
> From: Joel Davidson [mailto:joeldavidson at earthlink.net]
> Sent: Saturday, November 15, 2003 4:29 PM
> To: RE-wrenches at topica.com
> Subject: SW Inverter firmware upgrade [RE-wrenches]
>
> November 15, 2003 one of our customers (maybe more) with a line-tie SW
> in Southern California Edison territory got a notice from Xantrex dated
> October 22, 2003 about a required firmware update. Anyone else get this
> notice?
>
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