ST/STXR Upgrade Program - Update [RE-wrenches]

[Pagan MacKay]

Hi Wrenches,

I've been fairly quiet for a while but it's time to jump in and give you 
an update since there seems to be some confusion regarding the ST/STXR 
upgrade program. All the information regarding this program is available 
on our website at www.xantrex.com/suntie

The program was announced in October and we began accepting 
registrations for the program in November. At no time did we promise 
units immediately. We've been very careful during this process to ensure 
we are managing the expectations of our industry partners and end-use 
customers. Our original expectation (clearly outlined in the program 
description on our website) was to begin shipping the upgrade units in 
January. In December, we announced a delay in issuing RMA numbers and 
reiterated our expectation of beginning shipments in January. 

Earlier in January it was necessary for us to make some mechanical 
modifications to the combiner board which in turn resulted in 
resubmission to UL for regulatory approval. As noted in the email sent 
to registrants by our Customer Service department we have been waiting 
for UL approval. We received approval yesterday which allows us to move 
forward and begin production of upgraded units. 

I feel the need to reiterate that at no time did anyone promise upgrade 
units to registrants prior to January 2003. The program process and 
updates have been well documented on our website and the FAQ section has 
been updated to reflect changes in expectations. Additionally, our 
Customer Service department has done a remarkable job keeping 
registrants informed regarding the status of the upgrade program.

We have had a very closely monitored field trial testing program for the 
new MPPT algorithm that will be available in upgraded units. This 
process has included a private online discussion forum for beta testing 
participants which I have been lurking on during testing. I've been very 
pleased with the responsiveness of the participants and Xantrex' and 
Henry Cutlers' commitment to ensuring the product we bring to market is 
solid and reliable and addresses the concerns regarding the ST/STXR. I 
am also a member of the Xantrex ST/STXR Upgrade Program team which has 
met weekly since October. I can personally assure you we are 100% 
committed to releasing a product Xantrex and the industry is proud to 
sell and install.

We shipped sample units from production earlier this week to beta test 
participants to verify the manufacturing process. Early next week we 
will be building some further sample units to provide to industry 
partners for testing.  On February 10th we will begin shipping the first 
units to registrants for the upgrade program and we'll be ramping up 
production throughout February. RMA numbers will be issued to those 
registered for the upgrade program in the order registrations were 
received and this process will begin late next week. Issuing RMA numbers 
will be an ongoing process as units become available to ship. Due to the 
volume of units registered for the upgrade program we expect to continue 
shipping upgraded units to registrants through March and possibly into 
April. I make this statement to be clear regarding expectations as some 
people seem to have confused the initial shipping "start" date to be the 
date all upgrade shipments will be completed. 

Thanks again for your patience and my apologies if there was any 
misunderstanding regarding when replacement units would be shipped. 
Please continue to visit www.xantrex.com/suntie for further updates.

Regards,

Pagan

Pagan MacKay
Manager, Dealer Relations
Xantrex Technology Inc.
Email: pagan.mackay at xantrex.com
Website: www.xantrexREdealer.com
t: 360/435.8826 ext 4070
f: 360/435.2229

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