Guinea Pigs [RE-wrenches]

[matthew tritt]

Dana,

How right your are! The crew at Outback learned first-hand what happens when
a product is released prematurely while working at Trace. Experience is
always the cruelest, and best, teacher.

Matt
----- Original Message -----
From: "Great Solar Works" <slrwrk at ocinet.net>
To: <RE-wrenches at topica.com>
Sent: Friday, November 22, 2002 7:56 AM
Subject: Guinea Pigs [RE-wrenches]


> "We would love to ship units out (we have many already built ready to go
> I  just waiting for the final software) but we are trying to avoid the
> all to common problem of beta testing products on the PAYING customers"
> Christopher Freitas
>
> Thankyou,  Outback Engineering and Christopher for at least acknowledging
> the frustration that most wrenches have endured and for not following the
> customary path of  most RE manufacturers for using the Paying Public as
the
> Beta Test Zone. I could probably afford to take a year off with pay from
the
> amount effort, expense, time, travel, and return shipping unpaid and
> uncompensated on returns new equipment that should not have been out on
the
> market over the last almost 15 years.
> It is with great shock to the client that when informed of  the fact that
we
> the installers are not compensated for our warranty work.  They
consistently
> comment that "this is not fair, and why do you sell their equipment?"
>
> Lack of option? I vote with my purchases as much as possible and am
willing
> to wait.
>
> Dana Orzel
> Responsible Technologies for Responsible People.
> Great Solar Works, Inc.
> slrwrk at ocinet.net - 970.626.5253
> Ridgway, CO, USA
>
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