Not ready for prime time (was: ETA Pumps) [RE-wrenches]

[Bob-O Schultze, Electron Connection]

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Ian, etal,
I agree with this, but we have to be careful. Truth be told, at least 
some failures come from incorrect installation, start-up procedures, 
etc. We've all have a bad day somewhere along the line. If the 
problem really is a Day One product fault, bill 'em. Wrenches should 
not be harmed by poor QC, FUBAR, or a NRFPT product. On the other 
hand, if ya screw it up, don't try to hustle the manus for your 
expenses. That will kill it for all of us.
Best, Bob-O


>
>Maybe this should be standard operating procedure for RE wrenches -- 
>send a bill to the manufacturer and distributor every time you have 
>to deal with a defective product. You might get some compensation 
>occasionally, but even if they don't pay, perhaps they'll start 
>getting the message that you're tired of doing their beta testing 
>for them at your own expense...
>
>Ian
>

-- 
Bob-O Schultze, Electron Connection
PO Box 203, Hornbrook, CA 96044
800.945.7587 or 530.475.3402
fax 530-475-3401
www.electronconnection.com

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