How would you handle this situation? [RE-wrenches]

[bob ollerton]

Thats great news that the information was factual and positive and perhaps a
great step forward.

What do we do will all the out of spec products that Xantrex has sold?  They
probably don't have the cash to recall and fix them so the best we can hope
is that the customers don't plan to push them to their specification limits.

Again, its not all that different than other industries, and until the specs
are more honest and apples to apples, we have no choice but to de-reate the
specs by some factor.

More published testing by an independant lab would expose the sinners and
saints.

bob.



----- Original Message -----
From: "Allan Sindelar" <allan at positiveenergysolar.com>
To: <RE-wrenches at topica.com>
Sent: Wednesday, April 17, 2002 8:39 PM
Subject: Re: How would you handle this situation? [RE-wrenches]


> Bob,
> The Positive Energy crew and about 100 other dealers and wrenches from
> around the country spent last weekend in a hotel ballroom at the Dankoff
> dealer training. We were listening to inverter makers and other
> manufacturers present new and upcoming products, and teach how to best
> install and support existing products. Several observations:
> 1. The focus was technical, not sales, and was the best concentration of
> useful and usable info that I have gotten at a single event in the RE
field.
> This was a very well-organized training.
> 2. I heard no lies or even major puffery about the products being
presented.
> 3. John Wiles has softened a bit, at least in style.
> 4. My mind is well blown as I see how much this industry has changed in
the
> last few years.
> 5. We ain't seen nothin' yet. We will soon have plenty of competition in
the
> sinewave market.
> 6. Four manufacturers (SMA-America, AES, Outback, and Xantrex) discussed
> their current and upcoming inverters.
> 7. Xantrex discussed the 3-phase unit and the Sun Tie XR (neither of which
> we have used) but didn't mention any other products currently in
> development. Talking with Pagan later, she said that Xantrex got got into
> trouble by too much early marketing preceding too little product, or by
> putting out product that didn't meet claims. She was adamant about not
> repeating that. While the lack of new product offerings was conspicuous,
it
> was also honest and forthright. If the suits at Xantrex listen to her, the
> lies are a thing of the past.
> 8. Regarding Joel's inquiry, I'd like to know how this resolves too.
Please
> let us know if/how it gets resolved, Joel. Thanks.
> Allan at Positive Energy
>
> ----- Original Message -----
> From: "bob ollerton" <lizard at mcleodusa.net>
>
>
> > I think the inverter makers are following the same path of most other
> > emerging "high tech" products (cars, airplanes, mini-computers, PCs,
> > Routers, Modems, ISPs, Competitive Telephone Companies, etc)...
> >
> > They lie.  and they all know they are lieing.  They think they have to
lie
> > to match what the competition is saying.
> >
> > Until they stop lieing, they need to be forced to eat the customer
service
> > costs.
> >
> > We need more competition in the sinewave market.
> >
> > How does that quote go, Lies, Damn Lies, and Statistics?
> >
> > bob.
> >
>
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