How would you handle this situation? [RE-wrenches]

[Allan Sindelar]

Doug,
Wow! I would imagine that some small wrenches don't have the deep pockets of
Real Goods, to be able to "do the honorable thing" and eat the bad STs. I
agree with your assessmant. If it wasn't for this Wrenches list, we would
have been in that same situation. Thanks all.
Allan

----- Original Message -----
From: "Doug Pratt" <dpratt at pacific.net>
>   We've had a least a couple cases like this in the past year. Customers
> got tired of sending their ST units back and forth to Xantrex (and after
> some negotiating) we swapped them out for Sunny Boys. We gave
> a straight-across trade for the inverter, and sold them the high-voltage
> disconnect at cost. We lost money, yes, but it was the honorable thing
> to do.
>
>   We DO have a good stock of 'fully upgraded and reconditioned' ST-2500
> units now, that Trace will NOT accept as a return. Honor is running a
> little short at the manufacturer end it seems.

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