How would you handle this situation? [RE-wrenches]

[Doug Pratt]

Hi Joel,

  We've had a least a couple cases like this in the past year. Customers
got tired of sending their ST units back and forth to Xantrex (and after
some negotiating) we swapped them out for Sunny Boys. (hey, you might as
well name names, we all know who and what we're talking about). We gave
a straight-across trade for the inverter, and sold them the high-voltage
disconnect at cost. We lost money, yes, but it was the honorable thing
to do.

  We DO have a good stock of 'fully upgraded and reconditioned' ST-2500
units now, that Trace will NOT accept as a return. Honor is running a
little short at the manufacturer end it seems.

Cheers,
Doug Pratt
Real Goods Technical Editor

-----Original Message-----
From: Joel Davidson [mailto:joeldavidson at earthlink.net]
Sent: Wednesday, April 17, 2002 1:13 PM
To: RE-wrenches at topica.com
Subject: How would you handle this situation? [RE-wrenches]


One year ago, a customer bought 2 line-tie inverters. The customer is a
knowledgeable engineer and was unhappy with the inverters' performance
so he got a different brand inverter to compare performance. The other
brand performs much better. The customer and I are convinced that the 2
inverters he bought have design flaws and can not perform to spec. The
customer wants to return the inverters for a full refund. How would you
handle this situation?

- - - -
To send a message: RE-wrenches at topica.com

Archive of previous messages: http://www.topica.com/lists/RE-wrenches/

List rules & etiquette: http://www.mrsharkey.com/wrenches/etiquete.htm

Check out participant bios: www.mrsharkey.com/wrenches/index.html

Hosted by Home Power magazine

Moderator: michael.welch at homepower.com

==^================================================================
This email was sent to: michael.welch at homepower.com

EASY UNSUBSCRIBE click here: http://topica.com/u/?bz8Qcs.bz9JC9
Or send an email to: RE-wrenches-unsubscribe at topica.com

T O P I C A -- Register now to manage your mail!
http://www.topica.com/partner/tag02/register
==^================================================================