How would you handle this situation? [RE-wrenches]

[jay peltz]

Joel,

One comment.  Here on this site, I would prefer that you mention what
equipment.  Its how I keep up as to whats hot and whats not.

thanks,

jay

peltz power

Joel Davidson wrote:

> One year ago, a customer bought 2 line-tie inverters. The customer is a
> knowledgeable engineer and was unhappy with the inverters' performance
> so he got a different brand inverter to compare performance. The other
> brand performs much better. The customer and I are convinced that the 2
> inverters he bought have design flaws and can not perform to spec. The
> customer wants to return the inverters for a full refund. How would you
> handle this situation?
>
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