revised Service Call or ? [RE-wrenches]

[Travis Creswell, Ozark Solar]

Victory!  The amount of water leaving my house now equals the amount coming
into house!  Dodged that bullet.  I was starting to have visions of digging
out the lateral field.  Off to the manicurist now.

I very much agree with Jeff Yago's point about the liability issue.  In the
cases I have experienced, the reason they are calling me is they have given
up on the prior contractor fixing the problems/finishing the job etc. or
maybe even pursuing legal action against them.  This is very bad situation
for us to become involved and I usually avoid even talking to people with
systems I didn't put in.  I once had a guy threaten to "go after me" for a
SDHW leak in his wall that he unknowingly caused by putting up some shelves.
I pointed out to him he was calling the wrong guy as I didn't install the
plumbing from the roof to the storage tank.  I only changed out a pump and
controller one time.  But I was the last guy to work on it so in his mind I
owned any of the problems that happened after I touched it.

As Michael was suggesting we need to increase the public's awareness that
they just might have a professional RE installer in your area.

Travis


----- Original Message -----
From: "Roy Butler, Four Winds RE" <roy at four-winds-energy.com>
To: <RE-wrenches at topica.com>
Sent: Wednesday, May 23, 2001 1:13 PM
Subject: Re: revised Service Call or ? [RE-wrenches]


> Travis,
>     You're right! So many parallels between this business and your sewage
> project....and one sage word of advice, my friend....do NOT chew those
> fingernails before washing your hands MANY times!
>
> And Joel....excellent list...I struggle with this constantly! I spend such
a
> large amount of time and energy (and$$$) on improving my knowledge and
skills,
> that it really irks me to have a customer question my rates or the need
for
> "frivolous" components such as fuses, breakers and appropriately sized
wire!
> With your permission, I'd like to print your list and hang it on my wall!
> Roy Butler
> Four Winds Renewable Energy Co.
> --------------------------------------
> "Travis Creswell, Ozark Solar" wrote:
>
> > So many good points on this issue.....how ironic that my situation is
somewhat
> > similar to the current thread....... It's all I can do to keep from
chewing my
> >
> > fingernails!
>
> > Travis
> > ----- Original Message -----
> > From: "Joel Davidson" <joeldavidson at earthlink.net>
> > To: <RE-wrenches at topica.com>
> > Sent: Wednesday, May 23, 2001 12:32 PM
> > Subject: Re: revised Service Call or ? [RE-wrenches]
> >
> > > Pricing your service is a complex issue. Here are some thoughts. Feel
free
> > to
> > > add to this list......
> > >
>
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>
>

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