PS Inverter [RE-wrenches]

Tue Mar 6 07:43:01 PST 2001

<x-flowed>Hi Chris,

Your approach makes the best sense to me.

Drake

At 06:15 PM 03/05/2001 -0800, you wrote:
>Hi Allan and wrenches:
>
>Good points; perhaps a customer service person WOULD be a better contact
>person than a tech; I know at Trace/Xantrex there are folks with varying
>specialties, and it could be up to a service oriented person to know and
>communicate with that tech (or another, if one wasn't available) to get
>issues addressed more promptly.  I know, I'm vacillating from a previous
>post of "wrenches only"--but if wrenches are uncommunicative, elsewhere or
>too dang busy, a service person could direct an important inquiry to get a
>more timely response.
>
>What do y'all think?
>
>Chris Daum
>Oasis Montana Inc.
>406-777-4321 or 4309
>406-777-2632  fax
>http://www.oasismontana.com
>
>
>On Monday, March 05, 2001 6:29 PM, Allan Sindelar, Positive Energy, Inc.
>[SMTP:allan at positivenergy.com] wrote:
> > Michael,
> > I still hold to what I posted a week or two ago, objecting to requiring a
> > technician only to respond. Last I heard, Ezra was in Australia. He's too
> > high up. So's Tony. In a mega-multinational like Xanthrax, our job is to
>use
> > the person who's job is to communicate with us. Her job is to get the
>right
> > answer back. No one person at Trace knows the answer to all the posts,
> > questions, and rants anyway. See Bob Maynard's recent post.
> >
> > (Rant: off)
> > Allan at Pos E
> >
> > ----- Original Message -----
> > From: "Michael Welch, Home Power" <michael.welch at homepower.com>
> >
> > Ezra is still the only Xantrex employee on this list, and he has been
>very
> > quiet lately. I have only received one negative comment on my proposed
> > solution to the manufacturers on list plan, so it is about to go into
> > effect.
> >
> >
>
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>____________________________________________________________
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To send a message:
 RE-wrenches at topica.com

The archive of previous messages: 
 http://www.topica.com/lists/RE-wrenches/

List rules & etiquette:
 http://www.mrsharkey.com/wrenches/etiquete.htm

To unsubscribe send a message to: 
 RE-wrenches-unsubscribe at topica.com

To check out the other RE-Wrench participants:
 www.mrsharkey.com/wrenches/index.html

Hosted by Home Power magazine: 
 www.homepower.com

For info contact list moderator by email:
 michael.welch at homepower.com

____________________________________________________________
T O P I C A  -- Learn More. Surf Less. 
Newsletters, Tips and Discussions on Topics You Choose.
http://www.topica.com/partner/tag01

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