PS Inverter [RE-wrenches]

[Chris Daum]

Hi Allan and wrenches:

Good points; perhaps a customer service person WOULD be a better contact 
person than a tech; I know at Trace/Xantrex there are folks with varying 
specialties, and it could be up to a service oriented person to know and 
communicate with that tech (or another, if one wasn't available) to get 
issues addressed more promptly.  I know, I'm vacillating from a previous 
post of "wrenches only"--but if wrenches are uncommunicative, elsewhere or 
too dang busy, a service person could direct an important inquiry to get a 
more timely response.

What do y'all think?

Chris Daum
Oasis Montana Inc.
406-777-4321 or 4309
406-777-2632  fax
http://www.oasismontana.com


On Monday, March 05, 2001 6:29 PM, Allan Sindelar, Positive Energy, Inc. 
[SMTP:allan at positivenergy.com] wrote:
> Michael,
> I still hold to what I posted a week or two ago, objecting to requiring a
> technician only to respond. Last I heard, Ezra was in Australia. He's too
> high up. So's Tony. In a mega-multinational like Xanthrax, our job is to 
use
> the person who's job is to communicate with us. Her job is to get the 
right
> answer back. No one person at Trace knows the answer to all the posts,
> questions, and rants anyway. See Bob Maynard's recent post.
>
> (Rant: off)
> Allan at Pos E
>
> ----- Original Message -----
> From: "Michael Welch, Home Power" <michael.welch at homepower.com>
>
> Ezra is still the only Xantrex employee on this list, and he has been 
very
> quiet lately. I have only received one negative comment on my proposed
> solution to the manufacturers on list plan, so it is about to go into
> effect.
>
> 

- - - - - - -
To send a message:
 RE-wrenches at topica.com

The archive of previous messages: 
 http://www.topica.com/lists/RE-wrenches/

List rules & etiquette:
 http://www.mrsharkey.com/wrenches/etiquete.htm

To unsubscribe send a message to: 
 RE-wrenches-unsubscribe at topica.com

To check out the other RE-Wrench participants:
 www.mrsharkey.com/wrenches/index.html

Hosted by Home Power magazine: 
 www.homepower.com

For info contact list moderator by email:
 michael.welch at homepower.com

____________________________________________________________
T O P I C A  -- Learn More. Surf Less. 
Newsletters, Tips and Discussions on Topics You Choose.
http://www.topica.com/partner/tag01