Trace ST problems [RE-wrenches]

[carl reuter]

Pagan: I received your email and it was Sunwize Technologies that
apparently had so many STs coming back. As far as which of your techs
I spoke with that seemed so opinionated, I dont know the name and I
don't suppose it really matters because it seems to me to be behavior
that reflects some deeper issue in your company. I can tell you I
have no personal bone to pick with Trace nor have I exaggerated the
details of that conversation. Your customer service dept has had a
bad track record for quite some time and has denied the existence of
product problems for as long as I have been dealing with them,and
always promises to look into things or make changes,promises I'm sure
many people on our list will tell you never come true.We are in a
bind when it comes to depending on Trace to improve products, if they
can't even admit there is a problem. One of your past employees once
told me it was unofficial policy to deny the existence of problems to
the public and you guys prove that time and again. I only want a
product that has integrity, otherwise I look bad and I loose money
and time dealing with someone elses poor engineering.I'm sure this
group would like some response from Trace concerning the ST,besides
minor quibbling about temperature ranges.Carl Reuter

=====
Land and Sea Solar, Renewable Energy Systems.   
www.landandseasolar.com  
carl at landandseasolar.com
 Phone:831-252-5040

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