Service liability[photos] [RE-wrenches]

[blair Tump may]

<x-flowed>We take digital photos of their installs and like Doug has suggested 
perhaps signing of the repair order.Having run a Volvo repair shop 4 many 
years we both(Doug & I) know that this unfortunately doesn't amount to much 
when lawyers get involved.But it DOES let the customer know that we are 
PROs and have documented their installs w/ a before and after  photo and 
have in writing  a signed paper that we made them aware of the problems 
that might exist in their system.


>  there are numerous old (and some not so old) funky
>systems in various stages of operation or disintegration.
>
>     How do you help these clients and make them aware of their role in their
>system's health and well-being?  And how do you CYA for the client that has
>leaned his panels against his trailer for years,
>
>____________________________________________________________
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