Trace wish list [RE-wrenches]

[allan]

Carl, last fall we were installing a pair of Wattsun trackers, and found we
had been supplied the wrong specialty bolts for one.  We called them to ask
about this.  Within about an hour they brought the correct bolts to our job
site, about 50 miles away.  Sometimes I feel honored by the people I meet
doing this work.
Allan
-----Original Message-----
From: carl reuter <creuter at rocketmail.com>


>Hi All: When Powerstar entered the market with their compact
>inverters, I had installed one for a customer and after it blew up
>for the second time, the powerstar people actually drove out to see
>the installation and replace the unit free of charge. That was
>impressive and I know they were new and trying  hard. Well Trace
>would probably never do anything like that or offer the kind of
>service warranty that Maytag does until some other company starts
>that trend and Trace sees that its loosing sales over it but it is
>nice to wish for.Carl Reuter
>

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