Xantrex SW Series [RE-wrenches]

[jay peltz]

Hi Bob-O,

That had better be the continued production of the SW for the off grid
market.

Can you spell Vanner??

jay

peltz power

"Bob-O Schultze, Electron Connection" wrote:

> Don,
> I totally agree with you and IPP. As a Xantrex distributor, I will
> hold their feet to the fire on this one. However, I believe that
> Xantrex realizes that this is as close to a do-or-die situation as it
> gets for them. My initial impression is that they will do WHATEVER IT
> TAKES to make it right for customers and installers in the lurch. To
> me, that means full compensation for any and all service calls to
> correct the problems. It means that THEY pay for shipping both ways.
> It means priority delivery as soon as the fix is in-no delays.
> That being said, my experience with them (and other big corporations)
> is: "You want? ASK! Don't expect them to offer compensation. Tell
> them what you charge (your usual going rate-no gouging) and send them
> a bill. I think they'll pay up one way or the other. Either that or
> they'll risk losing dealers and customers en massé. No company can
> withstand that and survive.
> Bob-O
>
> >
> >IPPs position on the fix is that it must be offered at no cost to
> >impacted systems, ie those already installed systems that are facing
> >utiltiy disconnects, and systems purchased and about to be installed
> >but on hold due to decertification. There should also be a labor
> >credit for the re-work installation (whatever that is)
>
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