Leads [RE-wrenches]
Bob Maynard, Energy Outfitters
bob at energyoutfitters.com
Thu Feb 1 15:16:27 PST 2001
Steve,
Well Said! AMEN!
Bob Maynard
info at backwoodssolar.com wrote:
> Well I have a strong opinion on giving free information. I have talked to
> wrenches who feel they are losing out if they have to talk to a customer on
> the phone and never get a sale from it. I disagree. I think we are all in
> this, at least we started in this, to promote something we believed in. That
> means giving information to anyone who will listen. That it turned into a
> good living has surprised many of us.
>
> >From the start I have taught classes free or nearly free, spent 16 hours a
> week or more answering mail and email, and talking to walk in customers. I
> go out locally and diagnose problems free, if the equipment was bought from
> me. Now I know that some people ride free and spend with deep discounters,
> but as many more tell me my prices are a little higher but they appreciate
> the answers and solutions when they need them and they pay the extra. While
> I can't say how different it would be if I charged for everything, I can say
> that business grows about 15% a year on the average here, so I keep turning
> the crank and it keeps working. Think of how it is when you have a computer
> problem and call tech support to get more qualifying questions asked and
> hold time when all you had was a simple question to ask. I say answer them
> all, let the chips fall, and your pockets will stay full of coin in the long
> run.
>
> This is not to say that you can't change the terms for that caller who talks
> 45 minutes in circles.
>
> Just my opinion and experience.
> Steve Willey, Backwoods Solar Electric Systems www.backwoodssolar.com
>
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The archive of previous messages:
http://www.topica.com/lists/RE-wrenches/
To unsubscribe send a message to:
RE-wrenches-unsubscribe at topica.com
To check out the other RE-Wrench participants:
www.mrsharkey.com/wrenches/index.html
Hosted by Home Power magazine:
www.homepower.com
For info contact list moderator by email:
michael.welch at homepower.com
____________________________________________________________
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