Service liability [RE-wrenches]

[Phil Undercuffler]

I'd like to get some feedback from the wrenches:

    In our service area there are numerous old (and some not so old) funky
systems in various stages of operation or disintegration.  Often we are
called in to service a system not installed by us, to find a system that for
numerous reasons cannot be made to work safely or even to a fraction of its
ability without clearing it out to the bare walls and starting over.

    A few times we've done repairs and gotten burned by clients who either
expect a miraculous recovery from their abused system after having us out
for one morning, or conveniently forget that they agreed to enclose the
batteries or some such.

    When we do a full system installation, we sweat the details and figure
them into the system quote.  But often a client needing a repair job just
wants the quick and dirty solution.

    How do you help these clients and make them aware of their role in their
system's health and well-being?  And how do you CYA for the client that has
leaned his panels against his trailer for years, but now that you've visited
the site and worked on his system holds you personally responsible for the
panel that blew down and broke the week after you came out?

    How many wrenches have liability releases that they ask/require clients
to sign?  Or sign-off forms for the details the client wants to take care of
OR just doesn't want to pay us to do but are critical for safety or
performance?

    Lord knows I didn't get into this job for the paperwork, but it seems
that sometimes something is necessary to protect against a memory.

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