Great Support (was deep battery discharge) [RE-wrenches]

[Allan Sindelar]

I put Rick Cullen up on a pedestal, along with a few others, including Ralph
Heisey of Bogart Engineering (Tri-Metric) and Michael Reed of Array Tech, as
being exemplary in their level of dealer support: accessible, knowledgable,
willing to offer more than what is needed or expected. I have even received
Rick's support on a Sunday on his cell phone (the number has always been
included in his tech support voice mail recording at Blue Sky). And all
three of them have occasionally asked our advice over the years, so they
value what we who use their products have to offer.

IMHO, these individuals are shining examples of the best we have in our RE
industry. So here's a shout out: who are some of the other names of people
at the manufacturer or distributor level who personify the way you like to
be treated? Open question, and an invitation to share our positive
experiences. You can bet I'll be paying attention to the responses, as I
like to be loyal to those who give great dealer support.

Allan at Positive Energy

----- Original Message ----- 
From: "Ron Young" <solareagle at solareagle.com>
>
> Hi all,
> Thanks for all the expert advice. I visited the site today and followed
> some of Rick Cullen's suggestions (by phone) bypassing the SB50
> circuitry to see if there was a problem with the controller. Turns out
> there is. Was able to sub out the controller with another unit I had in
> stock and the SOC immediately began to rise even though it was late
> afternoon. Amps were registering 12 instead of .4. Hopefully the
> batteries haven't suffered any long term damage but will monitor them
> closely for awhile. Turns out actual battery rating is 1500 at the 100
> hr. rate (got some misinfo).
>


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