[RE-wrenches] Fwd: Problem with Tesla solar panels

[David Coale]

Does anyone have advice on how to get Tesla to cover their warranty or a contact at Tesla that could help with this?

Thanks,

David

> Begin forwarded message:
> 
> From: Michael Closson <micloss7 at gmail.com>
> Subject: Problem with Tesla solar panels
> Date: December 5, 2020 at 5:36:28 PM PST
> To: David Coale <david at evcl.com>
> 
> Hi David,
> 
> I hope all is well with you during this time of Covid.
> 
> I’m wondering if you have any advise for my friend Jim Ryan who is confronting problems with Tesla solar panels that he describes below. (He is a solar installer who lives and works in Costs Rica.)
> 
> Thanks in advance for any comments you may have.
> 
> Feel free to call me to discuss.
> 
> Best,
> 
> Michael
> 
> 
> BBB Review posted Dec 4, 2020:
> Tesla Solar Review at California Better Business Bureau
> Dec 4, 2020
> I wish there was a negative five star rating option!! The lowest possible rating of one star doesn't fit our situation.
>     Why? We've had an absolutely terrible experience with Tesla Solar's customer service following severe technical problems with their solar panels. Specifically, the white backing sheets of our 40 modules are bubbling up and delaminating, causing destruction of the individual cells and of course production to fall to almost nothing. Obviously a critical manufacturing flaw. Tesla even admits responsibility under the warranty terms, but is unwilling to replace the panels or offer fair replacement value. 
>   Instead they treat me as a non-customer! They are unwilling to issue me a normal 'Case Number' for my claim, which means that each time I call them, I have to explain the entire issue to a new customer service representative, because there is no case history for them to access. After a half hour or more (often much more) on hold they finally refer my call to a supervisor, who again has no case reference, so I have to explain the situation again! Then they typically tell me that the person I need to speak to is not available. But they will not tell me the name or provide the e:mail of that person I need to speak to, nor will they agree to create a standard Case Number for my issue. So very frustrating!! They have wrapped themselves in a kind of bureaucratic teflon......they just don't want to take responsibility for these faulty solar panels.
>   My advice.....buyer beware of Tesla Solar. If you ever have a claim or complaint, you will be ignored, or stuck in their ‘Groundhog Day’ style bureaucracy designed to endlessly frustrate you! Unlike WalMart (who reached an undisclosed settlement with Tela Solar) I don't have a team of lawyers to dedicate to holding Tesla accountable for their warranty obligations. Buyer beware of Tesla Solar!!
> 
> 
> 
> ASI Power & Telemetry, S.A.
> Liberia, Costa Rica

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