[RE-wrenches] Optics systems ghost reprogramming
Dave Angelini Offgrid Solar
offgridsolar at sti.net
Wed Mar 18 11:11:09 EDT 2020
This is a good question and I have a few outback systems that I need to
get on optics that were installed by someone else. My experience in the
last 10 years shifted me to Schneider. I would say for Outback to help you
with this, you would need a serial number and mac ID.
Is there anything
similar to how Schneider does it in my screen? It is nice as it saves the
previous data but resets the insight2 similar to optics.
DAVE ANGELINI
OFFGRID SOLAR
"we go where powerlines
don't"
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On Tue, 17 Mar 2020 18:41:40 -0400, Chris Schaefer
wrote: To all, Lately it seems that I'm taking over more and more off
grid projects that have become orphaned by the many possers in our off grid
world. Believe me when I say I'm happy to do it. In regards to Optics I've
created my own account so that I can view all my clients. The problem I'm
running into is that when I try to create a new profile by entering the
clients Mate3 MAC address I find that the address is already registered.
The clients don't know anything and the installers have disappeared. In
some cases the clients do have a login and password. So my question to you
is what is the work around here? Is there a way to locally clear the info
at the Mate3 or is this something that has to be done at OB HQ? If so, what
kind of documentation would be required from the client to provide to OB to
allow someone else to "take over" administrative rights of the system? I
did reach out to OB on the issue but have received no response as of yet. I
will say, when it works it is awesome. Christopher
On Tue, Mar 17,
2020 at 9:50 AM Tump wrote: Please be aware that the files that are
stored in the Mates are not able to be overwritten, and this leads to
corrupted data among other mystery issues. Contact Kris Stone, a former OB
employee, he has the ability to erase the old files. I no longer travel w/o
updated M3s and the firmware to up date. IF I have an issue, I will copy
settings in the older Mate and leave my new one in place until I get it
addressed by Kris. FYI OB just closed down 1 their offices and moved (those
who still had jobs) to I believe Bellingham. Lonus? Kris Stone,
425-233-0731 stkrizzi at yahoo.com [4]
On Mar 16, 2020, at 6:37 PM, Dan
Fink wrote:
William, Michael; I have never seen spontaneous
reprogramming of the AGS, but it sure does give me something to watch out
for on the Optics systems I've installed, thanks for that! What I did see
(last month) was an Optics system (no AGS) shut down the web gateway,
saying the firmware in the charge controllers (old MX60s) and the Flexnet
DC need to be updated, but all are too old, the firmware can't be updated
as far as I know. It also lost the Port #s for the 2 MX60s and FlexNet DC
and needs them re-entered. Oddly, the battery SOC is the only data
showing in the Optics Portal, but it's saying 67% SOC, which (I hope!) is
incorrect, as the site has had full sun, hardly a cloud in the sky, for
over 3 days now, and the system is designed to charge from 50% SOC to full
on one sunny day. The Mate 3S firmware isn't flagged for an update, but
there is a newer version out. I plan to update the Mate 3S, re-enter the
Port assignments and hope that fixes the problem. Because the system is 200
miles away and I have no way now of knowing if it's even charging right
now. Will be watching this thread closely!. Dan Fink
Executive Director, Buckville Energy Consulting NABCEP PV Associate
NABCEP
Certified PV System Inspector IREC Certified Instructor(tm) for: ~ PV
Installation Professional ~ Small Wind Installer NABCEP Registered
Continuing Education Providers d [6]anbob88 at gmail.com [7] 970-672-4342
On Mon, Mar 16, 2020 at 1:48 PM William Miller wrote:
Colleagues:
Over time we have seen our Outback Optics systems reprogramming
themselves. The latest manifestation is seeing the AGS change from Auto to
Off. I would suggest if you have Optics systems you might log in and check
this. Damage can be done to batteries and your credibility if a generator
auto-start is expected and does not occur.
I would be interested in
hearing if any of you have experienced any "ghost" reprogramming of any
Outback systems.
Thanks,
William Miller
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