[RE-wrenches] Conext Gateway Control
Jeff Clearwater
jeffc at villagepowerdesign.com
Mon Feb 3 15:43:09 EST 2020
Hi Mac,
I was using the ADMIN credentials but that didn't work. I then set up
the USER and INSTALLER credentials but unfortunately for diagnosing this
I used the same password for all three.
Try different passwords for the 3 and then you can see which one works
and if my theory is even right. The mobile app seems to need the USER
credentials.
And it's possible that Schneider made some other change in the meantime
to the site and my theory isn't even correct.
And it took a few days from the time I made those changes till I had
access - so easily could have been something on Schneider's end. Dave
and Sandra are checking on that.
Good luck!
Jeff C.
Mac Lewis wrote on 2/3/20 11:17 AM:
> Hi Jeff,
>
> Thanks for the input.
>
> Quick question, when you are making the changes to site parameters via
> Insight2 and you are prompted for the Gateway password, which
> credentials are you using (User, Installer, or Admin)? I am trying to
> use the Admin credentials of the Gateway which I thought was correct.
>
> Thanks
>
>
> On Mon, Feb 3, 2020 at 10:37 AM Jeff Clearwater
> <jeffc at villagepowerdesign.com <mailto:jeffc at villagepowerdesign.com>>
> wrote:
>
> Hi Dave and Wrenches,
>
> So bringing this back to the thread after Dave and I brought it
> off-list (see below).
>
> My InSight2.0 access to remote changes now works (through the
> configurations page) though I'm not 100% sure what the fix was. I
> had tried over a dozen times with the same credentials information
> prior to that and it did not work over the course of a month -
> giving me the 'DEVICE NOT READY, OR INVALID CREDENTIALS, PLEASE
> TRY AGAIN screen when I would try to change a parameter for any
> given device.
>
> The fix is either (only things I can think it could possibly be):
>
> 1. Last week - when I was on-site and connected to the Gateway
> directly through the local network - I added a USER and INSTALLER
> level access. For simplicity I gave them the same password. Prior
> to that I had not gone into that screen and just had accepted the
> ADMIN level as the only level.
>
> OR
>
> 2. I came home from that day to the thread that others were
> having the same problem (Mac Lewis) and Dave (per below) said he
> had talked to Schnieder and they couldn't reproduce the problem.
> So he asked me to take screen shots and provide the credentials so
> they could test. I was in the process of making up those screen
> shots when it started to work. So my only thought here is that
> through some other ticket or tech than Dave is aware of - someone
> at Schneider changed something since they were hearing of the problem.
>
> If it's not the latter my theory is that particular Access
> password screen is set up to be for INSTALLER OR USER level and
> not ADMIN and my adding of those two - though it didn't work right
> away when I returned to remote testing as perhaps the InSight
> database took some time to register my change - adding those now
> let me in.
>
> Same is true for the iPhone App - it now let's us in and that one
> specifically asks for the USER Password and has no option for
> INSTALLER OR ADMIN.
>
> So Mac - try that and tell us if it works. To better test - unlike
> me - give those levels different passwords and see if you can get
> in with one and not the others.
>
> Or Sandra - perhaps you can shed some light - or liaison with
> your tech folks to prove or disprove my theory?
>
> Onward,
>
> Jeff
>
>
>
>
>
>
>
>
>
>
> Dave Angelini Offgrid Solar wrote on 2/3/20 8:25 AM:
>
>> No Sir I did not send them anything yet as I was waiting for your
>> reply.
>>
>> I will forward what you did and thanks. I am thinking somehow the
>> Admin level and your changes to user and installer might have
>> done something? Thx! I would appreciate it if you would post out
>> to the list that it is working for you!
>>
>>
>> *Dave Angelini Offgrid Solar "we go where powerlines don't"
>> http://members.sti.net/offgridsolar/ e-mail offgridsolar at sti.net
>> <mailto:offgridsolar at sti.net> text 209 813 0060*
>>
>> On Sun, 2 Feb 2020 20:12:38 -0800, Jeff Clearwater
>> <jeffc at villagepowerdesign.com>
>> <mailto:jeffc at villagepowerdesign.com> wrote:
>>
>>> Hey Dave,
>>>
>>> So I went to those screens to take screen shots to show you
>>> what's been happening for over a month now (tried like a dozen
>>> or more times) and voila now it works!
>>>
>>> So I'm thinking that someone else beat me to it since you talked
>>> to them and they fixed it over the weekend? I'm 100% positive I
>>> entered the same info I have been entering all along.
>>>
>>> My only other possible change is that last week during a site
>>> visit I enabled a USER level and INSTALLER level access in
>>> addition to the ADMIN. I set them all to the same password so
>>> in case that password screen was looking for a different
>>> permission level it would work. It didn't right when I returned
>>> to remote testing but perhaps it took some time for the database
>>> to catch up?
>>>
>>> So not sure which one of those two is responsible for the fix
>>> but in my mind it has to be one of the two - I hope that helps :)
>>>
>>> Let me know if you find out.
>>>
>>> Best,
>>>
>>> Jeff
>>>
>>>
>>> Dave Angelini Offgrid Solar wrote on 2/2/20 8:44 AM:
>>>
>>>> Hi Jeff,
>>>>
>>>> You are getting a screen like I attached right?
>>>>
>>>> So your problem is you can't make changes on Insight2. When you
>>>> attempt a change, like to turn on/off the SCP button beep you
>>>> get the error wrong password. The password asked for is the
>>>> Gateway PW. The gateway PW works on gateway?
>>>>
>>>> If all of this is true I will need the PW of the gateway and
>>>> the URN.
>>>>
>>>> Sorry to be overthinking this but this is not easy and there is
>>>> no room from creativity.
>>>>
>>>>
>>>>
>>>> *Dave Angelini Offgrid Solar "we go where powerlines don't"
>>>> http://members.sti.net/offgridsolar/ e-mail
>>>> offgridsolar at sti.net <mailto:offgridsolar at sti.net> text 209 813
>>>> 0060*
>>>>
>>>> On Sat, 1 Feb 2020 17:24:49 -0800, Jeff Clearwater
>>>> <jeffc at villagepowerdesign.com>
>>>> <mailto:jeffc at villagepowerdesign.com> wrote:
>>>>
>>>> It's happening to me. Would love to solve it.
>>>> Thanks
>>>>
>>>> Sent from my iPhone
>>>>
>>>> On Feb 1, 2020, at 1:43 PM, Dave Angelini Offgrid Solar
>>>> <offgridsolar at sti.net <mailto:offgridsolar at sti.net>> wrote:
>>>>
>>>> Wrenches,
>>>>
>>>> I was told by Schneider that they would like
>>>> engineering to take a peak at a system where Insight2
>>>> is giving the password error for the Gateway.
>>>>
>>>> " If you have any customers facing this issue who are
>>>> willing to share their gateway password with us, we can
>>>> troubleshoot what is going on. When we last looked at
>>>> this, it looked like their password was incorrect. (it
>>>> is hard to tell because the gateway stores a hash of
>>>> the password and not the password itself, so it is not
>>>> possible to find out the password that the gateway
>>>> has). Once connectivity is established to the cloud,
>>>> we have not seen an instance in the lab where we cannot
>>>> communicate with the gateway through the cloud."
>>>>
>>>> So drop me an email and I can try and hook you up.
>>>> Thx. --Dave
>>>>
>>>> *Dave Angelini Offgrid Solar*
>>>>
>>>> *"we go where powerlines don't"
>>>> http://members.sti.net/offgridsolar/ e-mail
>>>> offgridsolar at sti.net <mailto:offgridsolar at sti.net> text
>>>> 209 813 0060*
>>>>
>>>> On Fri, 31 Jan 2020 13:45:59 -0800, Dave Angelini
>>>> Offgrid Solar <offgridsolar at sti.net
>>>> <mailto:offgridsolar at sti.net>> wrote:
>>>>
>>>> I really have not had any problems with support
>>>> (monday thru friday they answer the phone) or the
>>>> equipment. Sorry to not be very helpful. You can
>>>> email me and I can attempt to help.
>>>>
>>>> FYI I just changed the SCP button beep in the
>>>> country of Ghana from Mariposa. Client wondered how
>>>> that got turned on Wink The gateway system and
>>>> Insight2 work as advertised. I have heard similar
>>>> problems over the years with Optics and I know you
>>>> guys have also.
>>>>
>>>> Some folks should not have the need for this
>>>> monitoring and if they do, they need to devote the
>>>> time before they get clients involved. My humble
>>>> opinion. FRIDAY !
>>>>
>>>>
>>>>
>>>>
>>>> *Dave Angelini Offgrid Solar "we go where powerlines
>>>> don't" http://members.sti.net/offgridsolar/ e-mail
>>>> offgridsolar at sti.net <mailto:offgridsolar at sti.net>
>>>> text 209 813 0060*
>>>>
>>>> On Fri, 31 Jan 2020 12:16:09 -0700, Ray
>>>> <ray at solarray.com <mailto:ray at solarray.com>> wrote:
>>>>
>>>> We inherited a Schneider system recently and
>>>> have been attempting to add remote monitoring
>>>> etc. I have an electrical engineer on my team
>>>> with significant com experience. Our opinion
>>>> to date:
>>>>
>>>> 1) The Schneider system is the most
>>>> complicated, kludgy solution I've ever
>>>> encountered with separate boxes and cables
>>>> running amok everywhere: certainly an inelegant
>>>> solution.
>>>>
>>>> 2) The Manuals do not fully cover all of the
>>>> setup, so Wrench comments chastising others for
>>>> contacting Schneider with basic questions
>>>> covered in the manual are way off base.
>>>>
>>>> 3) Schneider tech support is some of the worst
>>>> right now: we need field support when we are on
>>>> site, instead, we get a call back a week
>>>> later. Only SMA's lack of support for the
>>>> Sunny Islands is worse. (they don't call back
>>>> at all....)
>>>>
>>>> 4) When we do finally get a call back a week
>>>> later, they can't answer any of our questions,
>>>> and can't seem to forward us to anyone who can.
>>>>
>>>> My conclusion:
>>>>
>>>> The entire Schneider SCADA package is way over
>>>> priced, thrown together, not fully integrated,
>>>> over promised, released before it was ready,
>>>> and comes with virtually no SCADA support for
>>>> installation or trouble shooting after. At
>>>> least I feel better knowing its not just us.
>>>>
>>>> Compare this to something like the Bluetooth
>>>> enabled SOC monitoring that comes FREE with
>>>> LiFe blue batteries, and it tells me Schneider
>>>> needs to just hit /Delete /and start over.
>>>>
>>>> In the 21st century, we have smart phones with
>>>> apps that connect automatically, equipment that
>>>> is actually plug and play, and software that is
>>>> so intuitive you don't need the manual, much
>>>> less call anyone. As I've said going back to
>>>> the Outback Mate days, offgrid solar SCADA is
>>>> at least a decade behind the rest of the world.
>>>>
>>>> Ray Walters
>>>> Remote Solar
>>>> 303 505-8760
>>>>
>>>> On 1/31/20 10:18 AM, Jeff Clearwater wrote:
>>>>
>>>> Hi Mac and Luke and Wrenches,
>>>>
>>>> I'm having the exact same issue. It hasn't
>>>> been a pressing problem right away as I've
>>>> been having access to the site but I was
>>>> hoping my last visit where I added Users
>>>> and Admins and Installers would fix it due
>>>> to permissions levels. But in Admins and
>>>> Installers I still get the same thing:
>>>>
>>>> "DEVICE NOT READY OR INVALID CREDENTIALS,
>>>> PLEASE TRY AGAIN"
>>>>
>>>> And like Mac I can log in and make changes
>>>> when I'm on site using the direct interface
>>>> but not through InSight2.0.
>>>>
>>>> I've also checked numerous times that I'm
>>>> using the correct Gateway credentials.
>>>>
>>>> Sandra?
>>>>
>>>> Thanks,
>>>>
>>>> Jeff
>>>>
>>>> Luke Christy wrote on 1/31/20 6:44 AM:
>>>>
>>>> Hi Mac,
>>>> I have a very similar issue to yours
>>>> with a customer's remote cabin and the
>>>> need to be able to monitor and change
>>>> settings remotely. I installed my first
>>>> Gateway with a brand new Conext 4048
>>>> and an MPPT-150 controller and I'm
>>>> having the exact same trouble and am
>>>> getting the same error message. Before
>>>> installation, I actually thought I had
>>>> verified that I could make settings
>>>> changes through the internet on a bench
>>>> test using the admin password, etc,
>>>> however, once the system was installed
>>>> I haven't been able to get it to work
>>>> despite verifying my passwords and
>>>> making a long trip for a return visit
>>>> to the site.
>>>> Perhaps someone else has some insight?
>>>> I'm glad to know that this may be a
>>>> larger issue.
>>>> -Luke
>>>> Luke Christy
>>>>
>>>> NABCEP Certified PV Installation
>>>> Professional
>>>>
>>>> On Jan 31, 2020, at 07:10, Mac
>>>> Lewis <maclewis1 at gmail.com>
>>>> <mailto:maclewis1 at gmail.com> wrote:
>>>>
>>>> Hi Wrenches,
>>>> I am working with Schneider on this
>>>> but I haven't heard back in a few
>>>> days so I thought I'd put it out to
>>>> the list to see if anyone else has
>>>> worked through this.
>>>> We recently installed our first
>>>> Conext Gateway in hopes of getting
>>>> better monitoring and control
>>>> through Insight 2 portal. We
>>>> installed it on an XW 5548, AGS,
>>>> Batt Mon, HV-MPPT charge controller
>>>> ~ 4 years old.
>>>> For some reason, we cannot make
>>>> changes to the system via the
>>>> portal. The monitoring is much
>>>> better but the control isn't
>>>> functional. When I make a
>>>> parameter change, it asks for the
>>>> username and password but then
>>>> gives this error every time:
>>>> I verified that I am entering the
>>>> Gateway admin username and the new
>>>> password that I assigned. I can
>>>> log into it locally,
>>>> directly through the Access Pt
>>>> functionality.
>>>> Any suggestions? Schneider isn't
>>>> responding and its a snow cat ride
>>>> to get into the site.
>>>> Thanks
>>>> --
>>>>
>>>> Mac Lewis
>>>>
>>>> "Yo solo sé que no sé nada." -Sócrates
>>>>
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>>>> --
>>>> ~~~~~~~~~~~
>>>> Jeff Clearwater
>>>> Village Power Design
>>>> linkedin
>>>> <https://www.linkedin.com/in/jeff-clearwater-0622a312/>
>>>>
>>>> www.villagepowerdesign.com
>>>> <http://www.villagepowerdesign.com>
>>>> cell - 413-559-9763
>>>> ~~~~~~~~~~~~~~~~~~~~~~~
>>>>
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>>>
>>>
>>> --
>>> ~~~~~~~~~~~
>>> Jeff Clearwater
>>> Village Power Design
>>> linkedin <https://www.linkedin.com/in/jeff-clearwater-0622a312/>
>>> www.villagepowerdesign.com <http://www.villagepowerdesign.com>
>>> cell - 413-559-9763
>>> ~~~~~~~~~~~~~~~~~~~~~~~
>
>
> --
> ~~~~~~~~~~~
> Jeff Clearwater
> Village Power Design
> linkedin <https://www.linkedin.com/in/jeff-clearwater-0622a312/>
> www.villagepowerdesign.com <http://www.villagepowerdesign.com>
> cell - 413-559-9763
> ~~~~~~~~~~~~~~~~~~~~~~~
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> --
>
>
>
> Mac Lewis
>
> *
>
> "Yo solo sé que no sé nada." -Sócrates
>
> *
--
~~~~~~~~~~~
Jeff Clearwater
Village Power Design
linkedin <https://www.linkedin.com/in/jeff-clearwater-0622a312/>
www.villagepowerdesign.com <http://www.villagepowerdesign.com>
cell - 413-559-9763
~~~~~~~~~~~~~~~~~~~~~~~
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