[RE-wrenches] Conext Gateway Control
Jeff Clearwater
jeffc at villagepowerdesign.com
Mon Feb 3 12:36:58 EST 2020
Hi Dave and Wrenches,
So bringing this back to the thread after Dave and I brought it off-list
(see below).
My InSight2.0 access to remote changes now works (through the
configurations page) though I'm not 100% sure what the fix was. I had
tried over a dozen times with the same credentials information prior to
that and it did not work over the course of a month - giving me the
'DEVICE NOT READY, OR INVALID CREDENTIALS, PLEASE TRY AGAIN screen when
I would try to change a parameter for any given device.
The fix is either (only things I can think it could possibly be):
1. Last week - when I was on-site and connected to the Gateway directly
through the local network - I added a USER and INSTALLER level access.
For simplicity I gave them the same password. Prior to that I had not
gone into that screen and just had accepted the ADMIN level as the only
level.
OR
2. I came home from that day to the thread that others were having the
same problem (Mac Lewis) and Dave (per below) said he had talked to
Schnieder and they couldn't reproduce the problem. So he asked me to
take screen shots and provide the credentials so they could test. I was
in the process of making up those screen shots when it started to work.
So my only thought here is that through some other ticket or tech than
Dave is aware of - someone at Schneider changed something since they
were hearing of the problem.
If it's not the latter my theory is that particular Access password
screen is set up to be for INSTALLER OR USER level and not ADMIN and my
adding of those two - though it didn't work right away when I returned
to remote testing as perhaps the InSight database took some time to
register my change - adding those now let me in.
Same is true for the iPhone App - it now let's us in and that one
specifically asks for the USER Password and has no option for INSTALLER
OR ADMIN.
So Mac - try that and tell us if it works. To better test - unlike me -
give those levels different passwords and see if you can get in with
one and not the others.
Or Sandra - perhaps you can shed some light - or liaison with your tech
folks to prove or disprove my theory?
Onward,
Jeff
Dave Angelini Offgrid Solar wrote on 2/3/20 8:25 AM:
> No Sir I did not send them anything yet as I was waiting for your reply.
>
> I will forward what you did and thanks. I am thinking somehow the
> Admin level and your changes to user and installer might have done
> something? Thx! I would appreciate it if you would post out to the
> list that it is working for you!
>
>
> *Dave Angelini Offgrid Solar "we go where powerlines don't"
> http://members.sti.net/offgridsolar/ e-mail offgridsolar at sti.net
> <mailto:offgridsolar at sti.net> text 209 813 0060*
>
> On Sun, 2 Feb 2020 20:12:38 -0800, Jeff Clearwater
> <jeffc at villagepowerdesign.com> wrote:
>
>> Hey Dave,
>>
>> So I went to those screens to take screen shots to show you what's
>> been happening for over a month now (tried like a dozen or more
>> times) and voila now it works!
>>
>> So I'm thinking that someone else beat me to it since you talked to
>> them and they fixed it over the weekend? I'm 100% positive I entered
>> the same info I have been entering all along.
>>
>> My only other possible change is that last week during a site visit I
>> enabled a USER level and INSTALLER level access in addition to the
>> ADMIN. I set them all to the same password so in case that password
>> screen was looking for a different permission level it would work.
>> It didn't right when I returned to remote testing but perhaps it took
>> some time for the database to catch up?
>>
>> So not sure which one of those two is responsible for the fix but in
>> my mind it has to be one of the two - I hope that helps :)
>>
>> Let me know if you find out.
>>
>> Best,
>>
>> Jeff
>>
>>
>> Dave Angelini Offgrid Solar wrote on 2/2/20 8:44 AM:
>>
>>> Hi Jeff,
>>>
>>> You are getting a screen like I attached right?
>>>
>>> So your problem is you can't make changes on Insight2. When you
>>> attempt a change, like to turn on/off the SCP button beep you get
>>> the error wrong password. The password asked for is the Gateway PW.
>>> The gateway PW works on gateway?
>>>
>>> If all of this is true I will need the PW of the gateway and the URN.
>>>
>>> Sorry to be overthinking this but this is not easy and there is no
>>> room from creativity.
>>>
>>>
>>>
>>> *Dave Angelini Offgrid Solar "we go where powerlines don't"
>>> http://members.sti.net/offgridsolar/ e-mail offgridsolar at sti.net
>>> <mailto:offgridsolar at sti.net> text 209 813 0060*
>>>
>>> On Sat, 1 Feb 2020 17:24:49 -0800, Jeff Clearwater
>>> <jeffc at villagepowerdesign.com> wrote:
>>>
>>> It's happening to me. Would love to solve it.
>>> Thanks
>>>
>>> Sent from my iPhone
>>>
>>> On Feb 1, 2020, at 1:43 PM, Dave Angelini Offgrid Solar
>>> <offgridsolar at sti.net <mailto:offgridsolar at sti.net>> wrote:
>>>
>>> Wrenches,
>>>
>>> I was told by Schneider that they would like engineering to
>>> take a peak at a system where Insight2 is giving the
>>> password error for the Gateway.
>>>
>>> " If you have any customers facing this issue who are
>>> willing to share their gateway password with us, we can
>>> troubleshoot what is going on. When we last looked at this,
>>> it looked like their password was incorrect. (it is hard to
>>> tell because the gateway stores a hash of the password and
>>> not the password itself, so it is not possible to find out
>>> the password that the gateway has). Once connectivity is
>>> established to the cloud, we have not seen an instance in
>>> the lab where we cannot communicate with the gateway through
>>> the cloud."
>>>
>>> So drop me an email and I can try and hook you up. Thx.
>>> --Dave
>>>
>>> *Dave Angelini Offgrid Solar*
>>>
>>> *"we go where powerlines don't"
>>> http://members.sti.net/offgridsolar/ e-mail
>>> offgridsolar at sti.net <mailto:offgridsolar at sti.net> text 209
>>> 813 0060*
>>>
>>> On Fri, 31 Jan 2020 13:45:59 -0800, Dave Angelini Offgrid
>>> Solar <offgridsolar at sti.net <mailto:offgridsolar at sti.net>>
>>> wrote:
>>>
>>> I really have not had any problems with support (monday
>>> thru friday they answer the phone) or the equipment.
>>> Sorry to not be very helpful. You can email me and I can
>>> attempt to help.
>>>
>>> FYI I just changed the SCP button beep in the country
>>> of Ghana from Mariposa. Client wondered how that got
>>> turned on Wink The gateway system and Insight2 work as
>>> advertised. I have heard similar problems over the years
>>> with Optics and I know you guys have also.
>>>
>>> Some folks should not have the need for this monitoring
>>> and if they do, they need to devote the time before they
>>> get clients involved. My humble opinion. FRIDAY !
>>>
>>>
>>>
>>>
>>> *Dave Angelini Offgrid Solar "we go where powerlines
>>> don't" http://members.sti.net/offgridsolar/ e-mail
>>> offgridsolar at sti.net <mailto:offgridsolar at sti.net> text
>>> 209 813 0060*
>>>
>>> On Fri, 31 Jan 2020 12:16:09 -0700, Ray
>>> <ray at solarray.com <mailto:ray at solarray.com>> wrote:
>>>
>>> We inherited a Schneider system recently and have
>>> been attempting to add remote monitoring etc. I
>>> have an electrical engineer on my team with
>>> significant com experience. Our opinion to date:
>>>
>>> 1) The Schneider system is the most complicated,
>>> kludgy solution I've ever encountered with separate
>>> boxes and cables running amok everywhere: certainly
>>> an inelegant solution.
>>>
>>> 2) The Manuals do not fully cover all of the setup,
>>> so Wrench comments chastising others for contacting
>>> Schneider with basic questions covered in the manual
>>> are way off base.
>>>
>>> 3) Schneider tech support is some of the worst right
>>> now: we need field support when we are on site,
>>> instead, we get a call back a week later. Only
>>> SMA's lack of support for the Sunny Islands is
>>> worse. (they don't call back at all....)
>>>
>>> 4) When we do finally get a call back a week later,
>>> they can't answer any of our questions, and can't
>>> seem to forward us to anyone who can.
>>>
>>> My conclusion:
>>>
>>> The entire Schneider SCADA package is way over
>>> priced, thrown together, not fully integrated, over
>>> promised, released before it was ready, and comes
>>> with virtually no SCADA support for installation or
>>> trouble shooting after. At least I feel better
>>> knowing its not just us.
>>>
>>> Compare this to something like the Bluetooth enabled
>>> SOC monitoring that comes FREE with LiFe blue
>>> batteries, and it tells me Schneider needs to just
>>> hit /Delete /and start over.
>>>
>>> In the 21st century, we have smart phones with apps
>>> that connect automatically, equipment that is
>>> actually plug and play, and software that is so
>>> intuitive you don't need the manual, much less call
>>> anyone. As I've said going back to the Outback Mate
>>> days, offgrid solar SCADA is at least a decade
>>> behind the rest of the world.
>>>
>>> Ray Walters
>>> Remote Solar
>>> 303 505-8760
>>>
>>> On 1/31/20 10:18 AM, Jeff Clearwater wrote:
>>>
>>> Hi Mac and Luke and Wrenches,
>>>
>>> I'm having the exact same issue. It hasn't been
>>> a pressing problem right away as I've been
>>> having access to the site but I was hoping my
>>> last visit where I added Users and Admins and
>>> Installers would fix it due to permissions
>>> levels. But in Admins and Installers I still
>>> get the same thing:
>>>
>>> "DEVICE NOT READY OR INVALID CREDENTIALS, PLEASE
>>> TRY AGAIN"
>>>
>>> And like Mac I can log in and make changes when
>>> I'm on site using the direct interface but not
>>> through InSight2.0.
>>>
>>> I've also checked numerous times that I'm using
>>> the correct Gateway credentials.
>>>
>>> Sandra?
>>>
>>> Thanks,
>>>
>>> Jeff
>>>
>>> Luke Christy wrote on 1/31/20 6:44 AM:
>>>
>>> Hi Mac,
>>> I have a very similar issue to yours with a
>>> customer's remote cabin and the need to be
>>> able to monitor and change settings
>>> remotely. I installed my first Gateway with
>>> a brand new Conext 4048 and an MPPT-150
>>> controller and I'm having the exact same
>>> trouble and am getting the same error
>>> message. Before installation, I actually
>>> thought I had verified that I could make
>>> settings changes through the internet on a
>>> bench test using the admin password, etc,
>>> however, once the system was installed I
>>> haven't been able to get it to work despite
>>> verifying my passwords and making a long
>>> trip for a return visit to the site.
>>> Perhaps someone else has some insight?
>>> I'm glad to know that this may be a larger
>>> issue.
>>> -Luke
>>> Luke Christy
>>>
>>> NABCEP Certified PV Installation Professional
>>>
>>> On Jan 31, 2020, at 07:10, Mac Lewis
>>> <maclewis1 at gmail.com> wrote:
>>>
>>> Hi Wrenches,
>>> I am working with Schneider on this but
>>> I haven't heard back in a few days so I
>>> thought I'd put it out to the list to
>>> see if anyone else has worked through this.
>>> We recently installed our first Conext
>>> Gateway in hopes of getting better
>>> monitoring and control through Insight 2
>>> portal. We installed it on an XW 5548,
>>> AGS, Batt Mon, HV-MPPT charge controller
>>> ~ 4 years old.
>>> For some reason, we cannot make changes
>>> to the system via the portal. The
>>> monitoring is much better but the
>>> control isn't functional. When I make a
>>> parameter change, it asks for the
>>> username and password but then gives
>>> this error every time:
>>> I verified that I am entering the
>>> Gateway admin username and the new
>>> password that I assigned. I can log
>>> into it locally, directly through the
>>> Access Pt functionality.
>>> Any suggestions? Schneider isn't
>>> responding and its a snow cat ride to
>>> get into the site.
>>> Thanks
>>> --
>>>
>>> Mac Lewis
>>>
>>> "Yo solo sé que no sé nada." -Sócrates
>>>
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>>> --
>>> ~~~~~~~~~~~
>>> Jeff Clearwater
>>> Village Power Design
>>> linkedin
>>> <https://www.linkedin.com/in/jeff-clearwater-0622a312/>
>>>
>>> www.villagepowerdesign.com
>>> <http://www.villagepowerdesign.com>
>>> cell - 413-559-9763
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>>
>>
>> --
>> ~~~~~~~~~~~
>> Jeff Clearwater
>> Village Power Design
>> linkedin <https://www.linkedin.com/in/jeff-clearwater-0622a312/>
>> www.villagepowerdesign.com <http://www.villagepowerdesign.com>
>> cell - 413-559-9763
>> ~~~~~~~~~~~~~~~~~~~~~~~
--
~~~~~~~~~~~
Jeff Clearwater
Village Power Design
linkedin <https://www.linkedin.com/in/jeff-clearwater-0622a312/>
www.villagepowerdesign.com <http://www.villagepowerdesign.com>
cell - 413-559-9763
~~~~~~~~~~~~~~~~~~~~~~~
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