[RE-wrenches] Outback Dual Radian System - Phase Loss

[Kienan Maxfield]

Esteemed wrenchers.....

The day before yesterday, I tried to commission a grid-tied system with two Outback Radians and an Outback FM100. I got an event saying that it had a phase loss error on Port 2 (which is the slave). I tried looking online and in the manuals, and I checked all the wiring, but I could not determine the cause of the problem. It was after hours, so I returned to the site yesterday and spent 2 hours on the phone with tech support, and I thought I had finally resolved it, but on Optics, I see that the system was throwing the same error today. It comes and goes. In my events history, it says "Inverter input on port 2 has lost phase." then it'll say "Phase Loss has cleared on Inverter port 2 input."

The interesting thing is that it continues working fine even when it says the fault is active. It's selling to the grid and everything just as you would expect it to without interruption. But of course, the flashing red light is a bit concerning to the customer, and I'm a bit perplexed about it myself.

Does anybody have any experience with anything like this? Does anybody have any ideas?

Thank you so much!!
Kienan


Maxfield Solar
maxfieldsolar at hotmail.com<mailto:maxfieldsolar at hotmail.com>
(801) 631-5584 (Cell)
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