[RE-wrenches] Fwd: Re: Communications using the Conext Gateway

Sun Sep 15 19:14:16 EDT 2019

You are welcome Howie! 

I sent some screenshots out to the list. Drop
me an e-mail off list and I will get them to you. As it stands now I doubt
that you should be having the issue that Sandra stated. I just have too
many of these working just fine. There are some config quirks with the
gateway config but it and Insight2 are working just fine. Itest it daily
and monitor/config remotely. 

Sandra is from Outback and she knows about
how good the Outback Forum is for dealing with this kind of stuff.
Schneider just does not want to do that anymore. They also have said that
they will do a useable interactive FAQ and get the support up to speed. I
just have not seen any progress to that goal since December. 

I have 4
different clients with open support case numbers and no response for 15
working days. I think they are worth the wait but others here have there
own mind to make up on this. 

I think they are a bit short on being right
about their support decisions. They do care so tell them. It is reliable
once running.

https://solar.schneider-electric.com/conext-gateway-conext-insight-2-product-feedback/
[1] 

 DAVE ANGELINI OFFGRID SOLAR 
"we go where powerlines
don't"
http://members.sti.net/offgridsolar/ [2]
e-mail offgridsolar at sti.net
[3]
text 209 813 0060

On Sun, 15 Sep 2019 13:03:57 -0400, Howie Michaelson
wrote:    Thanks Dave et al for chiming in on this issue, and getting
Sandra's attention. The Gateway is set to use DHCP, I hardly ever set a
static IP for just the reasons stated. I didn't put together the firmware
upgrade with the failure of communication - the process has been so tedious
i"ve lost track of the order of events at this point, but the current
firmware is 1.04. As Sandra confirmed, the firmware update is likely to be
the route of the lack of communication. I guess I can only wait for the new
update.😰😠. I will update the list after things settle out (hopefully).
Howie     
  On Fri, Sep 13, 2019 at 10:32 AM Dave Angelini Offgrid Solar 
wrote:  

Howie, 

So CI2 worked until you did a gateway firmware update?

Can you verify that 1.04 firmware is running on the gateway and check my
screenshot. I cc'd Sandra on this. 
Dave Angelini Offgrid Solar
"we go
where powerlines don't"
http://members.sti.net/offgridsolar/ [5]
e-mail
offgridsolar at sti.net [6]
text 209 813 0060

On Thu, 12 Sep 2019 23:07:11
-0400, Howie Michaelson  wrote:   I have a net metered battery backup Dual
stack XW Pro with a Conext Gateway. The Gateway is communicating on the
Xanbus netwark and I'm able to read and write to the inverters through the
gateway as long as I'm connected to it through the local area network. I
was also able to register the Gateway on the Insight2 website which has
retained some of the iniial data. However, shortly thereafter the gateway
seems to have stopped communicating with the insight server, or at least
the server has stopped showing the gateway as connected. I know there is
internet access because everything else on the LAN has connectivity. 
Schneider support not only has been having ridiculously impossible wait
times, but when I do get through to them, they are of no help with this
issue. I've made my way to tier 3 support, but that has not helped in this
matter. Does anyone know if there is a trick or some reason why the gateway
would stop communicating out to the Insight2 server. I've updated all the
firmware of the schneider products. This has allowed me to actually have
the gateway start working properly, based on the most recent firmware
update this past week. I've really been happy with the XW+ inverters as
well as this relatively new communication and remote programming capability
that the gateway promises. I would like to continue to use them, however,
the difficulty of getting to Tech Support, no less someone that can
actually help is starting to affect my decision process. Any suggestions
are welcome. Thanks, Howie             Howie Michaelson
SUN CATCHER
 NABCEP
Certified Solar PV Installer(tm)

Solar Electric Systems Sales
">802-272-0004               -- 

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 List rules ">Dave Angelini Offgrid Solar
"we go where powerlines
don't"
http://members.sti.net/offgridsolar/ [13]
e-mail
offgridsolar at sti.net [14]
text 209 813 0060
  -- 

Dave Angelini Offgrid
Solar
"we go where powerlines don't"
http://members.sti.net/offgridsolar/
[15]
e-mail offgridsolar at sti.net [16]
text 209 813 0060

Links:
------
[1]
https://solar.schneider-electric.com/conext-gateway-conext-insight-2-product-feedback/
[2]
http://members.sti.net/offgridsolar/
[3] mailto:offgridsolar at sti.net
[4]
mailto:offgridsolar at sti.net
[5] http://members.sti.net/offgridsolar/
[6]
mailto:offgridsolar at sti.net
[7] mailto:Howie.Michaelson at gmail.com
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