[RE-wrenches] Generac Warranty claim ECOGEN 15k

[Christopher Warfel]

We will not use Ecogen. They don't know how to troubleshoot their own 
equipment, cannot connect it properly to solar systems, lie to their 
customers which comes back on us, and are generally a really bad company 
to deal with. There are far better and smarter ones out there.  At least 
that's how it is in southern RI.  Chris

On 7/26/2019 5:42 PM, Dana wrote:
> Generwrecked strikes again! After 3 fires in the controllers & 2 more engine meltdowns due to oil loss I would not touch a wreck.
>
>
>
> Dana Orzel                              Great Solar Works, Inc.
> C - 208.721.7003                       dana at solarwork.com
> Idaho Contractor - # 028765         Idaho PV # 028374
> NABCEP # 051112-136                       www.solarwork.com
> "Responsible Technologies for Responsible People since 1988"
>  Please consider the environment before printing this email.
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>
> -----Original Message-----
> From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> On Behalf Of Maverick Brown
> Sent: Friday, July 26, 2019 11:41 AM
> To: re-wrenches at lists.re-wrenches.org
> Subject: [RE-wrenches] Generac Warranty claim ECOGEN 15k
>
> Wrenches
>
> Any guidance on getting warranty claim approved when their denial reason is the generic “unsafe” installation? There isn’t anything unsafe about the 1.5 year install that I can see. The ECOGEN is connected to an Outback Radian.
>
> Generator has 950 hours on it before the brushes melted down from being exposed to engine oil.
>
> Thank you,
>
> Maverick
>
>
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